I recently stayed at La Ripaille in Quebec City and it was a nightmare. When making my reservations, I was told that if I came after 8pm, I'd have to deactivate the alarm by using a code. To avoid any potential problems, I made special efforts to come early at 6pm. Unfortunately, no one was there. The code worked, thankfully, but there was no one to welcome us and no one to help us with parking (there is no parking available in front of the inn). We were happy enough to have gotten in the building, but when we entered our rooms, we had further disappointments. We were given the two rooms on the 4th floor (no elevator), which was strange because there was apparently no one else in the building, except for the person who seems to live in “hotel room” #5. The rooms were cramped and without style. The air conditioning did not work and, when we wanted to leave, we spent 15 minutes trying to figure out how to lock the doors (again, something the receptionist would have been able to help us with had she been there). All that waited us in the room was a letter to come to the receptionist at 11am to sign in. The boutique that is attached to the inn opens at 11, not earlier, so she effectively gave us an “appointment” to keep on our vacation. When asked about the strange schedule they seem to work by, the manager replied “Well, if you work over 100 hours per week, you need some rest for yourself!” On La Ripaille's website, it is stated that “You will be treated with a hastened, cordial service in a warm and relaxed atmosphere,” something which is a flat-out lie.