You absolutely couldn't find a better location to visit Old Quebec City. It is on a quiet street but is 1/2 block from plenty of action. It is inside the walls of the old city - you are surrounded by history. We were greeted by very friendly staff and learned that we had been upgraded to a suite at no extra charge. The room was superb - very large, with small fireplace, large sitting area, DVD player and an awesome jacuzzi tub. The bathroom was small, but the shower was excellent. There was complimentary coffee, tea and hot chocolate in the lobby at all times. The only things I would complain about is the bed was pretty uncomfortable and breakfast was just barely passable. Also, we were quoted one parking rate, but was told the lot was full so we paid a slightly higher rate for valet parking. However, the rate was still less than I would expect to pay in the middle of a historic district. I would definitely stay in this hotel again and recommend it to others.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
23 September 2012
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Thank you very much for your comments. We like to read the review of our guest and know that they enjoyed the experience in our hotel.
It’s true; at the Hotel Champlain you are located in the heart of the Old Quebec city. All the attractions, restaurants and shops are pretty close. I’m happy to know that you received a free upgrade. When it’s possible, we always try to make some little gift like this. It’s always a pleasure for us to welcome people in our establishment.
I’m really sorry that you found the bed uncomfortable. For a next stay, don’t hesitate to ask for a feather pillow tops, we have some available on request to make the mattress greatest for you. Also for the breakfast, you can contact us to tell us know how to make it better. We want to improve our service; we are always open to constructive comments. It’s true that we have a little parking place; it’s for that reason that we recommend to reserve it in advance. During the summer time; we decided to offer a valet service parking when our lot is full. The rate is different because we have to rent other parking place. The advantage it’s you don’t have to think about your car, we take it in charge.
We hope forward to see you again in our hotel. Like I said, we are always open to constructive comments. Like this, at your next visit at the Hotel Champlain, we will make your stay better.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC