Soon as we arrived, all the staff of the hotel were very helpful, from the valet to the front desk to the bellman. Especially helpful was the concierge/front desk. I just wasn't able to get her name but we were very tired from the drive from Presque Isle, Maine to Old Quebec she helped us book a good restaurant near the hotel and walked with us there, the whole time smiling and was giving us her time. The rooms were big enough, they had free coffee and a big bathroom.
When we were checking out at 12pm, i realized i had left the hotel umbrella where we had breakfast at that morning. The same girl told us not to worry that they would get the umbrella back themselves, without charge. From the start to the end, the service of the hotel was perfect. It's also very clean, big bed, spacious room. Loved it!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
3 January 2012
Dear JTP2011,
We, at Hotel 71, would like to thank you for taking the time to share your review of our property.
We appreciate the fact that you enjoyed the level of service provided by our Team as well as the Hotel’s overall layout, cleanliness and design.
To the pleasure of welcoming you back soon,
Sébastien Cornellier
Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC