Due to a mix up with a bus tour company, we were forced to spend the 2nd night of our trip at this hotel as opposed to the original plan of 2 nights at the Chateau Frotenac. Needless to say there was no comparison. The rooms at the St. Castin were old, painted dark brown to hide the sprinkler system piping hanging from the ceiling. Very far outside the city. Bathroom was so small the toilet paper had to hang behind you!! The furniture was water stained and cheap. Room was clean, lake view was beautiful and breakfast buffet was ok. Dinner service was extremely slow and they ran out of dessert. Definitely would stay in Old Quebec vs out in the middle of nowwhere!

Spent one night as a couple on a romantic getaway. My wife enjoyed 1 1/2 hours at the spa, which according to her was fine but service was not great. Had a renovated room overlooking the lake. Room and bed were very comfortable but a bit dark View was nice but not grand as we were on the ground floor. This is a dated hotel with some charm but inconsistent service. We do not recommend ever you should include a meal at their "dining room" in your package. This was a nightmare: 35 minutes seated before we were acknowledged other than by a "water boy", only 2 waitresses for about 120 patrons, every dish came cold, wine list minimalist and plain wines were overpriced. We were told that the 2 wedding receptions at the hotel meant that most of the staff was working there instead of the dining room. The wedding partys made the place crowded and noisy. We don't recommend and would not go back. Stay in Old Quebec instead and get to enjoy some of the best cuisine and hospitality in Canada.

Only $218 Canadian per day (about $185 US) got the two of us a very nice room with a beautiful view, and a wonderful large American breakfast that stuck to your ribs until dinner. Very good service was the norm, however when the dining room was busy in the evening it took awhile to get a cocktail. A very pleasant and helpful staff was always on duty. The place was spotless and the gardens were beautifully landscaped. A really good bang for your buck.

I went to this hotel a while ago (in 2003)
The rooms were ok, but the decoration was very old and it didn't look clean. From the pictures I see now on the web, either they renovated or the pictures are from a suite.
I had ask for a non-smoking room a few weeks before, but when I arrived at the hotel they told me they only had smoking rooms available. The smell was horrible on the whole floor.
There was a wedding on the same day and I guess we were right on top of the reception room because we heard loud noises and music until 3 am.
We could also hear everything from the rooms above us.
This hotel is just OK.