We stayed there first week of July 2011. The hotel is recently renewed, so everything is clean and top. The room is quiet, the beds are very clean and comfy. Lots of appliances in the room, parking and internet is free; we did not pay a penny more than what we expected (no hidden charge). Very nice place to stay. More than the hotel, are the staff. The hotel employees are really professional and helpful. They have the answer to any question and also they have lots of information. In one word, you don't feel you look just like a "dollar sign" to hotel, you really feel like a customer that must be valued and respected, and you get it. The only negative point I noticed is the restaurant. Well the food is not bad. But we had 4 meals there and each time, we had to ask the personnel to change all our dishes and utensils because they were not clean.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
29 August 2011
Hello dear customer,
First, I want to thank you for having taken the time to share your recent experience with us. I am glad that you did appreicate the great comfort of our recently renovated rooms.I am also very proud about your comments on our staff professionalism and their helpful attitude. Be sure that your appreciation will be transmitted to all of our team. For the negative remarks about your visit at the on-site Normandin restaurant, I will make sure that they will be transmitted to the Restaurant Manager.
Sincerly yours.
Louis Morency
Sales & Marketing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC