I felt compelled to write after reading the bad review. My family and I (two adults, three children) have stayed at Manoir Ste Genevieve 8 times over the past six years; six times in the hotel and twice in the apartments. We have been in several different rooms in the hotel and each was spacious, charming and clean. The apartment was large, clean and comfortably furnished. The management has been friendly and helpful, both to me while speaking French and to my husband who cannot manage even a phrase.
Both hotel and apartments are in a primo location and are a steal at the price.
I recommend this hotel to everyone who asks me about Quebec City.