“WARNING! "BED BUGS / LOUSES". Worst motel that I've stayed in. Had lots of bed bugs. Bite my kids bleeding!”
My family went to quebec city on October 9, 2010 together with another family. My son slept at around 9:30pm. I found he could not sleep well and always wriggling around even after 1 hour. I moved over to check what was wrong and found two bed bugs crawling out of my son's head. I pinched them dead with pretty big spot of fresh blood on the sheet. I called the service, during the time, I found another two were hiding on another bed and on the wall. I called my friends, they also found several in their rooms. We had to be transferred to another hotel at 2:00am. What a awful trip because of the unpleasant experience with Comfort Inn. I'll never ever choose it as my trip stay!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
10 December 2010
We are sorry to hear about the circumstances that made it necessary to contact us regarding this problem. Again, the problem of bed bugs has been dealt with. This guest does state a previous stay this summer. Please note that it is very important to report these problems to management as soon as possible so that it can be dealt with. These pests don't originate at the hotel but travel from foreign destinations. As soon as it is detected, we employ methods such as exterminators and even get rid of the bedding to ensure that these pests are eliminated.
Sincerly
Natasha Desbiens
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC