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Hotel Universel Quebec – reviews, photos

3.0 of 5
2300 Chemin Ste-foy, Quebec City, Quebec G1V 1S5, Canada
Hotel amenities
Hotel Universel Quebec
Ranked #55 of 92 hotels in Quebec City
3.5 of 5 stars 120 Reviews
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120 reviews from our community

    Trip type
Traveller rating
    33
    46
    20
    11
    10
Date Rating
Laval, Canada
Contributor
18 reviews 18 reviews
Reviews in 4 cities Reviews in 4 cities
“Nice room but very dirty”
3 of 5 stars Reviewed 9 February 2012

Seems that when you rent a room after Quebec 's Carnival it is possible that your room may be dirty... well this shouldn't be a trend. Someone forgot to clean my room the bed was done but too bad for me i found out the next morning by opening the window shades. Blood stain on bed sheet, kleenex behind sofa, plastic glasses near drawer and bathroom counter greasy look. The only good thing is that i was able to get 60% off my bill on checkout. Beware open the shades when entering your hotel room. One practical thing is that the hotel is just across the Laval University and PEPS .

  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask G0lfGr0up about Hotel Universel Quebec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelUniversel, Responsable relations clients at Hotel Universel Quebec, responded to this review
13 February 2012
Goo day,

I want to thank you on behalf of the Hotel Universel Quebec staff for taking the time to give some feedback on your stay. Your comments are very valuable to us and will allow us to improve every aspect of our hotel.

We also want to apologize for not delivering our promise of exceeding all your guest expectations on this past stay.

In hoping of welcoming you again.

Thank you

Hotel Universel
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Senior Contributor
23 reviews 23 reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
“Great service and well located”
5 of 5 stars Reviewed 7 January 2012

Buisness trip ..this hotel has very comfortable rooms with an awesome pool atrium..great if you have kids. Restaurant is very good and well priced.Service was exceptional overall great stay

  • Stayed December 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 3 more reviews by Paolo1005 for Quebec City
Ask Paolo1005 about Hotel Universel Quebec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelUniversel, Responsable relations clients at Hotel Universel Quebec, responded to this review
10 January 2012
Good day,

We thank you for the comment you posted about our hotel. We really appreciate is and we take good note of all the comments in order to keep improving our services.


We are happy to know that the services and the facilties met your expectations. Plus, we are happy to know that you enjoyed the spa area and that you took some time to yourself.

In hoping to welcome you again,

Thank you

Hotel Universel
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Essex
Contributor
17 reviews 17 reviews
Reviews in 9 cities Reviews in 9 cities
21 helpful votes 21 helpful votes
“Great Spa area”
5 of 5 stars Reviewed 3 January 2012
2
people found this review helpful

We stayed for two nights in September 2011 while on a coach tour of eastern Canada & The USA.
The rooms were very comfortable, clean.
The restuarant was offering all meal sat half price, it seem that this is a regular thing on a Monday night, and it was packed, the food was nice, and the service was good.
In the lower ground area beneath the restuarant is a Bar, which is very much like a student bar, very loud rock music, pool table and plastic darts, not really our thing.
Our favourite thing about the hotel was the Spa Area. with two Sauna's, a pool and a rest area including a swinging bed, with the background nosie of love birds in large cages around the area,Great!
I would recommend this hotel to all.

  • Stayed September 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask EssexOnlyMe about Hotel Universel Quebec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelUniversel, Responsable relations clients at Hotel Universel Quebec, responded to this review
5 January 2012
Good day,

We thank you for your comment about our hotel. We take good note of all the comments in order to always improve our services.

We are happy to know that you enjoyed you stay in last September and that the services met your expectations.

The pool area is a must in the hotel and it is the perfect place to relax and have a great time in the tropic heat.

In hoping to welcome you again in our hotel.

Thank you,

Hotel Universel
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Halifax, Canada
Contributor
20 reviews 20 reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
“Good value, nice room and pool”
4 of 5 stars Reviewed 22 December 2011
1
person found this review helpful

We stayed here a few nights in May, 2011. Its a bit of a drive from Quebec City, and there were few choices available for breakfast in the area; however, dinner choices were close and plentiful. Parking was easy and secure. The staff were indifferent, but we somewhat expected that.

  • Stayed May 2011, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Phil268 about Hotel Universel Quebec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelUniversel, Responsable relations clients at Hotel Universel Quebec, responded to this review
28 December 2011
Good day,

We thank you for your comment about our hotel. Comments are very important to us in order to always improve our services.

We are happy that your enjoyed your stay and that the services met your expectations. It is true that there are not a lot of restaurants for breakfast near the hotel, but there are a few (with the one in the hotel).

We also take good note of the comment about the staff: it should always be welcoming et smiling,. The comment will be given to the frontdesk management in order to always improve the client's experience.

In hoping to welcome you again,

Thank you,

Hotel Universel
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Ibri, Oman
Senior Contributor
22 reviews 22 reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
“Huge rooms, great price”
5 of 5 stars Reviewed 27 November 2011
1
person found this review helpful

we found this place by chance and we were a little worried when we came inside-- it looked like it was out of our price range. however, the rates were great, the rooms huge (and include a small kitchen), and there's TV in English. we came here in November, so the humidity from the pool was welcome! we also had a car -- this is necessary.

  • Stayed November 2011, travelled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 3 more reviews by kjuliana for Quebec City
Ask kjuliana about Hotel Universel Quebec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelUniversel, Responsable relations clients at Hotel Universel Quebec, responded to this review
29 November 2011
Good day,

We thank you for your comments about our hotel. We appreciate that you took your free time to give your comments about your stay.

We are happy to know tat you were positively surprised by the rooms and that you enjoyed your stay and the services of the hotel.

In hoping to welcome you again in our hotel.

Thank you

Hotel Universel
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Additional Information about Hotel Universel Quebec

2300 Chemin Ste-foy, Quebec City, Quebec G1V 1S5, Canada
Price range (per night):* INR6,409 - 13,319

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