We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
Back to Fairmont Le Chateau Frontenac

Fairmont Le Chateau Frontenac – reviews, photos

4.0 of 5
1 Rue des Carrieres, Quebec City, Quebec G1R 4P5, Canada
Hotel amenities
Fairmont Le Chateau Frontenac
Ranked #15 of 92 hotels in Quebec City
4.5 of 5 stars 951 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

951 reviews from our community

What travellers say about this hotel
  • Breakfast buffet(4)
  • Lawrence river(3)
  • Beautiful hotel(3)
Traveller rating
    525
    261
    105
    37
    23
Only show reviews for Family (216) | Couples (391) | Business (93)
Date Rating
East Windsor, Connecticut
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
“truly is a palace”
5 of 5 stars Reviewed 8 February 2012

Every single staff person here was wonderfully kind and helpful. The room was great, the pool and changing area is fabulous. The gym is a bit tight but well equipped. To eat here, be prepared to open your wallets! We had one burger, a specialty cocktail and a local beer late in the bar one night and the tab was $60 including the tip. The location is perfectly situated between Winter Carnivale and the shopping/eating downtown area. Its all walking distance. Its a bit of a wait to take the car out just because its valet. Guests don't have access to their cars. 2nd time I stayed here. loved it both times!

Room Tip: Elevators, lobby, and pool area can be quite a hike if this is important to you. We had to take 2 el...
See more room tips
  • Stayed February 2012, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by Laura R for Quebec City
Ask Laura R about Fairmont Le Chateau Frontenac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Langley City, Canada
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
“Must Stay!”
5 of 5 stars Reviewed 7 February 2012

Loved it! Our view was spectacular, looked out on the St. Laurence, we were only on the 3rd floor and normally we like the higher floors but we were assured this was a nice room and true to their word it was. The room was very comfortable, nicely decorated, view spectacular with a bench running the entire window so you could sit and stare out at the St. Laurence. If I had to say one bad thing, it would be the size of the bathroom, but nothing that would stop us from staying again! The location is perfect, shopping, eating , bars all within a couple minutes walk. We were there for 2 days in the first week of the Carnaval and although beautiful we did not get to experience the Carnaval that we expected as nothing really happens mid week, everything that we read about happens on the weekend, so were really quite disappointed with the Carnaval experience. Would definitely recommend staying on a weekend or better yet, in the summer. The Chateau Frontenac was the highlight of our Quebec experience!

  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 4 more reviews by TeresaLReid for Quebec City
Ask TeresaLReid about Fairmont Le Chateau Frontenac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Genevieve Parent, Public Relations Manager at Fairmont Le Chateau Frontenac, responded to this review
9 February 2012
Dear TeresaLReid,
Thank you for sharing your comments of your recent stay with us. We are thrilled that you enjoyed your experience. Hearing that the hotel was the highlight of your trip makes it very special for us as we strive for every guest stay to be memorable.

We hope to have the pleasure of welcoming you again.
Sincerely,

Genevieve Parent
PR Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver
Contributor
16 reviews 16 reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
“A must but once, just to say you were here”
5 of 5 stars Reviewed 6 February 2012
1
person found this review helpful

This is a gorgeous, historic, landmark hotel. So if you can pay the high rates, stay here at least once.

It is truly magnificent, enormous and close to everything.

I came here for the middle portion of the Carnaval d'Hiver and had a blast. Most activities (except the parade and country) are close-by. It's situated in the heart of downtown so it balances out the high rates with all the money you'll save in cabs.

So those are the pros. The cons are:

-don't take the rate that offers breakfast. Save yourself up to $30 per person and go to any of the numerous cafes or creperies in the vicinity; the chateau's breakfast is not worth the cost: no egg station and no seafood like other fairmonts.

-the rooms and facilities are your typical fairmont room; a bit let go here and there but VERY clean and comfortable.

If you are coming here for Carnival, make sure to book in November to avoid disappointment and/or high rates.

  • Stayed February 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Alla-Rustica about Fairmont Le Chateau Frontenac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Genevieve Parent, Public Relations Manager at Fairmont Le Chateau Frontenac, responded to this review
13 February 2012
Dear Alla-Rustica,
Thank you very much for taking the time to share a detailed review regarding your recent stay with us. We are pleased that you enjoyed your stay!
With regards to your breakfast experience, we will be sharing your constructive feedback with our Food & Beverage team as we are continually seeking ways to improve our guests' experience.

We hope to welcome you back to Fairmont Le Château Frontenac.
Sincerely,

Genevieve Parent
PR Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milford, Connecticut
Top Contributor
54 reviews 54 reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
“I love this place”
5 of 5 stars Reviewed 6 February 2012

Perfectly located, great views, great service! Spent a long weekend in Quebec at winter carnival and truly enjoyed every min of it. The Frontenac is such a beautiful place with a great bar good food and a very relaxing atmosphere. Old Quebec is a breathing taking city and the Frontenac is the pinnacle.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 6 more reviews by MECMilford for Quebec City
Ask MECMilford about Fairmont Le Chateau Frontenac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Genevieve Parent, Public Relations Manager at Fairmont Le Chateau Frontenac, responded to this review
9 February 2012
Dear MECMilford,

We are thrilled that you enjoyed your Carnival experience! Thank you for sharing your comments and we hope to see you again at the Chateau!

Best regards,

Genevieve Parent
PR Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Almost Perfect”
4 of 5 stars Reviewed 31 January 2012
2
people found this review helpful

Just come back from my trip to Quebec it was short vacation for me, my wife and her sister. Hotel located in the best spot in town (Quebec) all the best restaurants, winter attractions like Glisade de Terrasse, Winter Festival spot,, historic sites, shopping all withing walking distance its a old part of the city which fill and look amazing. If you care you can reserve room with the view so it will enhance experience from hotel.Stuff of the hotel are friendly and very helpful even though mind that everybody speaks French, but happily switch to English, the place is not cheap also one must be aware that every price, does not include federal and local taxes which is always extra and definitely adds up to the price plus at first could look like either tips or service charges but they are not, service charges(tips) almost always extra except if you have a breakfast in your stay tips (15%) included in the breakfast charge. No need to worry about quality of the bed accessories pillows, blankets, mattresses are all first grade, down and feather, high quality cotton feels great and up to the hotel level. Also must admit even this building is an old Chateau all plumbings are great water hot and water pressure was not a problem at all, all bathroom accessories top grade and fine brands. building is quite tall and I could imagine that it has quite a number of room however we had never wait for elevator which was also a plus. On the down side is TV program selection which is quite poor for English speaking population, pay per view is there but will cost you some buck, it says $16.99 but when you will check out don't forget about those double taxes which will make your order cost $20, plus if you want to access to the internet it says
$ 16.99 but it will cost you $20 (taxes) for each 24 Hr anyway I am not complaining just letting someone to know what to expect. All above mentioned price polices have not changed my decision to stay at the Fairmont again cause hands down this is probably the best place to stay in town so they price accordingly. Just one example we ordered one night a dinner for three to the room, look, they brought everything what we order food was top restaurant quality nicely served, like a fine restaurant table in our room all silverware, big plates,tall glasses it was no doubt nice experience. One more mention about stuff very friendly from porter to receptionist everyone were just great. Don't want to finished review on the low note but but truth must be served ONE weak spot in the Fairmont Chateau is a Spa Facility they do have a nice indoor pool very convenient bright and looks new but the steam rooms showers area and massage rooms are are bad ..... it feels like a truckers motel level shower and steam room attached to this great hotel. Old misty,dark, some spots of black mold,horrible old and odd depressing colors tiles, only two showers stalls , steam room also very old and stinky these all were strange for me and for my girls who were particularly expected something nice and comfy after day on the slopes and cold winter outside. Anyway bright note at the end if you want to order massage you still can do that, cause even surroundings of the spa facility not up to hotel level, people do make a difference, massage therapist was just amazing true professional. Thanks !

  • Stayed January 2012, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by Alexnder08 for Quebec City
Ask Alexnder08 about Fairmont Le Chateau Frontenac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Fairmont Le Chateau Frontenac also viewed

Auberge Saint-Antoine
5 of 5 stars 451 Reviews
Quebec City, Quebec
Show Prices ABS:HotelCheckRates-d209426?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Auberge Le Vincent
5 of 5 stars 304 Reviews
Quebec City, Quebec
Show Prices ABS:HotelCheckRates-d663014?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Auberge Aux Deux Lions
5 of 5 stars 303 Reviews
Quebec City, Quebec
Show Prices ABS:HotelCheckRates-d595412?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 92 hotels in Quebec City, ranked by popularity »

Been to Fairmont Le Chateau Frontenac? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Fairmont Le Chateau Frontenac

  • Chateau Frontenac
  • Fairmont Hotel Quebec City
  • Fairmont Quebec City
  • Chateau Frontenac Quebec City
  • Quebec City Fairmont
Address: 1 Rue des Carrieres, Quebec City, Quebec G1R 4P5, Canada
Price range (per night):* INR13,710 - 29,983

Owners: What's your side of the story?

If you own or manage Fairmont Le Chateau Frontenac, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Fairmont Le Chateau Frontenac
Show the lowest price for this hotel (from our partners)
Show Prices