We had numerous troubles:
The towels were too small and were never changed, even upon request, for 3 days. No facecloths, hand towels, soap, shampoo. We asked for more towels repeatedly and they were not available.
They advertise air conditioning but it was rarely on, and this weekend was very hot.
Rooms are dirty, smelled and bedding did not get changed even after requests.
Garbage was never removed.
When asked for a refund, we were told to wait for management who did not arrive at the suggested times. When the manager finally arrived, we were told that it was too late in the day. Luckily a friend had another room in a close hotel so we were able to move at no extra cost. The staff, except for one day person pretended not to understand English. Both English and French were NOT their first language which made communication even more frustrating.
- Hotel De l Elysee
- De l Elysee Hotel
