We had a great stay and loved everything- staff, breakfast, room. There was some noise (shouting, things being thrown) from the room upstairs but not enough to warrant complaint. We were more upset about the non-refundable nature of our pre-booking. While making an online reservation, at no time did we see that no cancellation was possible and if you cancelled, no refund. I called to confirm and was told yes, we would be charged the entire amount for unreceived service. A deposit seems not only a more standard practice, but also more fair. So beware on this issue! Wish we'd read the small print!
- Le Roberval Montreal
- Le Roberval Hotel Montreal
