Arrived at 10 PM with a guaranteed reservation. Was told my reservation was gone (non smoking king) and all that they had was a double smoking.I pointed out that I had a credit card guaranteed reservation so why did they give my room away? Very rude front desk person just shrugged her shoulders and turned away to answer the phone ignoring me. I was polite & did not raise my voice . There was nothing she was willing to do,in fact was relieved when i asked for a cancellation,she produced one in an instant. I left and found another hotel,settled in finally at 11:30 PM. This "Quality" hotel is a disaster. There is almost no on site parking ,filthy lobby and they do not honor reservations. Front staff is rude and indifferent. Pay more and stay somewhere else. Do not make the same mistake as me.
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