We have stayed here many times in the past 7 years and the rooms have been clean - decorated nicely - everything fine. Today this hotel looks as though the cleaning and maintenence crew left and the remaining staff is here to put out the fire. First for the 3 days there - no a/c , during 90degree weather. we stayed in the presidential suite and it looked like a rock band had partied there. I will make a list of what was gross: dried blood on bedsheets, clumps of hair in the hot tub(not ours) hot tub constantly running, walls were filthy( how often do you notice the walls in a hotel room- thats how dirty they were) curtains were hanging from windows, windows so filthy forget about seeing a view. elevator constantly breaking- you have to manually close it. Do not waste money here- such a complete disappointment. pool dirty & no towels. workout room ok but no ac. The wifi was broken too. We were so embarrassed having convinced our friends this was the place to stay in Montreal. Too bad the management doesnt care anymore

I decided to get the Presidential suite so my girlfriend and I could share the two person bath. The staff was friendly, suite was very clean and we enjoyed how the rooms were set up. The only problems I had was that the Presidential suite was on the sixth floor, which did not give us that much of a view of the city, my girlfriend's breakfast that we ordered through room service arrived cold (It was suppose to be hot.), the wind blowing made a lot of noise in one of the bedrooms, and be careful when you park in the self parking. The ceiling is so low, my hatchback trunk hit the ceiling and the paint got nicked. I would only recommend this hotel if I was offered a good price.

After reading all the reviews I decided to book in this hotel. I thought that it would be the perfect place for a family of 5 ( two adults and three kids). I was totally wrong, we arrived and as one reviewer stated earlier the main door is locked so one thinks we are at the wrong place but the actual entrance is next door. They do have ballet parking and its $15 no choice, which is fine because most places dont have parking, especially in downtown. This hotel is located close to downtown and there is a walking distance to down town. And getting to downtown I mean walking down a street, so if you are not used to walking or if you are traveling with kids I would recommend taking your own trasportation or taking the metro which is located next to the hotel.
The room was very, very, very small for our three kids to even move around. The kitchen was even smaller than the bathroom, the sofa bed was torn and the furniture was scratched and outdated, the room was clean but we were dissappointed. To make things worse the room was not cooling so we asked the front desk to change us to another room and it was still the same, hot, so we decided to sleep with the window open. Also, there is a note in the kitchen that says that you must leave the kitchen the same way as it was otherwise there is a 25.00 charge. This is just rediculous because if they expect us to leave everything clean then I demand to receive a good room not a torn couch and scratched furniture. Would I stay here again. NO

My boyfriend and I went to Montreal for a holiday so we wanted to be within walking distance of everything. We were about 20mins from the Old Port and the Eaton Centre which was fine by us, plus we were close to restaurants and night life on St Denis and St Laurent.
The room was great, housekeeping was great and we used the fitness centre and pool. The only snag was it's actually now the Grand Plaza, so there are a few changes that haven't been smoothed over such as:
* they advertise wireless internet which is not the case in the suites, only the hotel rooms. Then all the cables had been distributed to the guests so we were without internet until our last day.
* they advertise 24 hour room service which is no longer the case
Other than those 2 things we had a wonderful stay and would stay there again.