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Hotel Terrasse Royale – reviews, photos

5225 Cote-des-Neiges | Near Swail, Montreal, Quebec H3T 1Y1, Canada
Hotel amenities
Hotel Terrasse Royale
Ranked #96 of 169 hotels in Montreal
3.5 of 5 stars 30 Reviews
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30 reviews from our community

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Traveller rating
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    4
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Date Rating
White Plains, New York
1 review
1 helpful vote 1 helpful vote
“If I had thought to pack up and check out the next day early enough I would have slept in my car!”
1 of 5 stars Reviewed 20 July 2010
1
person found this review helpful

The hotel is not at all up to date. The noise level from the street activity was unacceptable. You couldnt close the bedroom window or you'd have no air as the AC was in the living room. I booked a room that easily slept 6 (and I thought I had reserved for 4). When I arrived, they charged me an extra $25 per night for the two teenagers. You think they would have sent up more towels, pillows and blankets after that. We got up early the next day to drive to Quebec City; had I really had the forethought (after a night of broken sleep) I would have checked us out instead of returning. I would have rather slept in my car on the side of the road!

  • Stayed July 2010, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask tinkrbell1017 about Hotel Terrasse Royale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Directeur-Director, General Manager at Hotel Terrasse Royale, responded to this review
12 August 2011
Dear Tinkerbell 1017,

Thank you for taking time to explain your thoughts concerning your stay with us. Please note that it is often typical of hotels to charge for extra person fees above and beyond certain per room-type threshholds, however, please accept my apologies as we should have informed you prior to arrival.

Perhaps there was an oversight concerning the lack of extra pillows and linen to the room. This problem has very very rarely occurred. Regardless, I have spoken with our guest services agents to ensure this does not occur again. Please note that if you recieved a larger suite with two beds or more, we may not have thought the extra linen necessary. But I cannot say with any certainty as I presently do not have knowledge of your particular stay at this point in time.

I wish I could be more conclusive, In any case, I thank you for exploring these issues to the betterment of our hotel.

Kind regards,
Chad Thériault
Directeur général / General Manager
L'Hôtel Terrasse Royale
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ithakaland
1 review
“Clean, comfortable and friendly”
5 of 5 stars Reviewed 6 February 2010

I stayed at this hotel for 3 nights with my girlfriend and had a great time there. The staff was very friendly, the receptionnist helped us with our computer problem. The rooms are basic and in need of a bit of renovation but the furniture and bed were in good condition. The room was well cleaned every day and the location was excellent for us - one bus away from downtown, but far away enough to have a quiet night away from the noise. Definitely recommend it for the price.

  • Stayed December 2009, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask ithaka91 about Hotel Terrasse Royale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ST. ANDREWS, NB
1 review
“EXCELLENT ACCOMMODATION!”
5 of 5 stars Reviewed 6 January 2010

We stayed here for four nights and had a wonderfully quiet,spacious room looking out at night on the mountain and beautifully lit cathedral. The staff was friendly and the location excellent. The underground parking was very good and the price for all of this was very reasonable. We'll be returning in 2010!

  • Stayed October 2009, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask BEVLAW about Hotel Terrasse Royale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
USA
Contributor
20 reviews 20 reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“Not going back”
2 of 5 stars Reviewed 11 September 2009

Negatives:
Bathroom: Probably the worst part - tiny, the flimsy door didn't close all the way and the toilet didn't flush on the first try- had to call management. Also extremely thin towels-paper thin so bring your own! And don't expect to use the Shampoo and Conditioner, it is very low quality.
Beds: Comfortable but very thin sheets with holes and some stains.
Overall room and hotel: dark and gloomy with a musty smell
Kitchen turned me off from wanting to prepare any food in it- small, awkward, simple and lousy repairs done in an attempt to "update" it

Positives:
A plus was that some rooms have a living room so if you are with more than one person you have 2 rooms (TV in lving room).
Fridge was helpful
Parking for about $10 or $15 a day
Location is good- actually it's the only one in the area which is why we got stuck at the Terrasse. Next to the shops, supermarkets and subway in the area

Also:
If you have to go there, get breakfast from next door at Au Pain D'ore- the bread, pastries and coffee are all great and highly recommended! Also Avoid Second Cup across the street!

  • Stayed August 2009, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask onlyhearts about Hotel Terrasse Royale
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“Perfect for working while relaxing”
4 of 5 stars Reviewed 9 August 2009
1
person found this review helpful

This is not the location for somebody looking for high class accommodations, but it certainly met my expectations and my needs and my budget.

I stayed here for one week at the beginning of August. I was attending an academic meeting for which I had to prepare a tutorial on the final day, and I also had to complete some other work. I needed to spend quite a bit of time in the room doing work on my laptop. In the past, some hotel rooms have not afforded good working conditions - I was thrilled by the set-up of my suite at Hotel Terrasse Royale.

I was in room 304, overlooking Cote-des-Neiges - it was perfect for people watching while I worked. The suite had an entryway complete with coat closet, a decent sized bathroom (tub with shower), a fairly small bedroom (large bed, dresser, 2 end tables, walk-in closet equipped with iron and ironing board), a living room (3 seater couch, arm chair, desk with chair, table with 3 chairs, coffee table, tv), and a kitchenette (full size microwave, small stove (4 burners, but only 1 large, narrow), apartment size fridge with freezer), coffee maker, kettle, toaster, bar sink, and all the utensils and dinnerware to make it work). The room was looking a little worn, but it was very clean and functional.

I highly recommend this for anybody with a longer stay in Montreal. It was very affordable, particularly as you really don't need to eat out with the kitchen setup. Within a block of the hotel, there was a full size grocery store, a smaller high-end fruit/veggie/bread/deli/gourmet shop, and a very reasonably priced fresh fruit and veggie stand. There are also many small restaurants as well as some chains (St. Huberts, Nickels), but I only ate out a couple of times. I much preferred to cook myself something and relax in front of the tv before getting back to work. The hotel has a small laundry room downstairs - it cost $1.50 for the washer, $1.50 for the dryer, and I was able to buy detergent for the load for $1 from the front desk (who also could have made change if I needed it).

The location was wonderful - just a block away from the Cote de Neiges metro station on the blue line. so access to most areas of the city was an easy ride. The neighbourhood has several interesting things as well - Mount Royal, the oratory, etc..

The front desk staff were great. I arrived very early and the only room ready did not have a kitchenette as booked - upon looking at the length of my stay (6 nights), the staff suggested that I wait until another room was ready. They kept my bag for me and I went across the road to the Second Cup where I had internet access, a scone, and some great tea sitting in the atrium in the back. Before returning, I did a quick grocery shop. The room was ready by 1:00 and I was able to check in. They also helped me figure out when to leave for an early morning flight, got me up in time, and arranged for the cab to the airport. Always service with a smile.

I was so impressed with the comfort of my stay, I re-booked there for later this week when I will be attending a conference located downtown. Although I will have to take the metro to and from it, I think that the comfortable environment (really feeling at the end of the day like I am coming home because I have all the amenities of home) is worth the travel time (particularly with the metro being so handy). For my budget, any hotel downtown that I could have afforded would have been in the 2-2.5 star range.

One downside is that as it is not located downtown, so transportation from the airport is not ideal. On the way to the hotel, I took the $15 airport bus to downtown and then took the metro to the hotel (took about 30 minutes) - on the way back, I took a cab for $27 (in the wee hours of the morning, so no traffic). The metro in Montreal is great, but it's not very accessible - most stations don't appear to have elevators or escalators, so if you are toting some bags, be aware that you may have to tote them up and down stairs. I'm going back next week and will stick to a cab.

  • Stayed August 2009, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Hotel Terrasse Royale

  • Terrasse Royale Hotel
Address: 5225 Cote-des-Neiges | Near Swail, Montreal, Quebec H3T 1Y1, Canada
Price range (per night):* INR7,189 - 11,759

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