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Delta Centre-Ville – reviews, photos

3.5 of 5
777 University Street, Montreal, Quebec H3C 3Z7, Canada
Hotel amenities
Delta Centre-Ville
Ranked #59 of 169 hotels in Montreal
3.5 of 5 stars 464 Reviews
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464 reviews from our community

What travellers say about this hotel
  • Very nice(7)
  • Centre Ville(6)
  • Great location(5)
  • Friendly and helpful(5)
  • Front desk staff(4)
  • Underground parking(3)
  • Signature Club(3)
  • Rooms are spacious(3)
Traveller rating
    95
    205
    93
    41
    30
Only show reviews for Family (61) | Couples (129) | Business (131)
Date Rating
Toronto, Ontario, Canada
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
“Outdated for price”
3 of 5 stars Reviewed 12 February 2012

My husband and I stay at this hotel 2-4 times a year on business. I keep wondering when we will be lucky enough to get one of the new updated rooms, especially since we are returning guests?? Who do they save them for? Again, our room looked worn out, there was mold around the tub, black dirt on the ceiling by the venting, and no fan in the bathroom. Check-in is always fast and easy. We stayed two nights, as always, and didnt want any cleaning staff in our room until after we checked out. We kept the "do not disturb" sign on the door and the staff were respectful of this and didnt bother us. This trip I finally had the opportunity to use the gym and pool facilities. I was disappointed that there was no working hand sanitizer in the gym. The equipment is good, the pool was wonderful, and the sauna perfect. The location for this hotel is minutes from the train station, and a 7-10 minute walk to all the amazing shops and restaurants. This is the main reason why we keep returning. This hotel in my opinion is over priced, and its frustrating to see taxes upon taxes when your final bill arrives under your door.

  • Stayed January 2012, travelled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Dabala about Delta Centre-Ville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
adalesio, Manager at Delta Centre-Ville, responded to this review
15 February 2012
Dear Dabala,

Thank you for posting your review of our property after your recent stay. These are read daily and shared with all of the departments concerned. We enjoy hearing from you!

Unfortunately, we do not have any completed guest rooms at the moment. If there were any in service these would be shared with our guests immediately. A floor of rooms should be available by mid April. I apologise for the signs of wear in the room you received and assure you that we will do our best to keep our present product clean and up to date.

There are vents in all our guest room which draw air and exhaust it from rooftop units. Many hotels have this type of exhaust system as it is much quieter. I have already spoken to our Housekeeping department and we will make sure that hand sanitizer is in place at the health club. Thank you for this suggestion.

I agree that the variety of taxes applied to the guest room charges may seem excessive, but assure you that these are the same applied throughout the province.

Thank you for your wonderful comments. We hope to welcome you back soon.

Regards,

Antonio D'Alesio
Director of Operations DCV
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Really good”
4 of 5 stars Reviewed 10 February 2012

I enjoyed my stay it was quite good and I would certainly go again

  • Stayed May 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask UlixesHE about Delta Centre-Ville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
adalesio, Manager at Delta Centre-Ville, responded to this review
14 February 2012
Dear UlixesHE,

Thank you very much for posting your recent review. We really appreciate your letting us know how things went and making your comments known to all.

Your positive review was appreciated and we hope to see you again soon!

Regards,

Antonio D'Alesio
Director of Operations DCV
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Top Contributor
68 reviews 68 reviews
Reviews in 41 cities Reviews in 41 cities
41 helpful votes 41 helpful votes
“Improvement on my previous visit”
3 of 5 stars Reviewed 7 February 2012
1
person found this review helpful

Definite improvement on my previous visit last summer. This visit was at a time when it was really too cold out to go venturing from the hotel so I just made the most of my trip here, which unusually got extended to a second night as a result of my flight back to London being cancelled.

I found the front desk staff to be efficient however I do feel the could all use a personality injection as they seem to lack humour.
I appreciated the free wifi in the lobby areas and the free internet in the rooms however I do wish the free wifi would extend to the rooms as not all devices nowadays can connect to the cable at the desk.
The room service staff were all very friendly and even the day I had my trip extended the housekeeping lady knocked at my door and asked if there was anything she could do to freshen up my room.
I managed to get one of the brighter rooms on level 16. It was still the old design and very dated but had a half decent view south. But pictures were on display of the refurb which is about to take place and I admit I do feel it will make this hotel far more appeasing. However there did seem to be an elemant of IKEA-TASTIC Birch going on in the photos which to be honest was fine 10 years ago but I do not think really cuts it in 2012.
I will complain however about the bed this time. My last report I said it was comfortable but this time round I found it incredibly hard and I woke up many times as a resulf of pressure points. Perhaps im getting old but at 30 years old and in physically great shape I doubt this is the case! LOL!
Also, beside the bin under my desk as I worked on my computer I noticed a used bloody band-aid...NICE NOT! It made me wonder if the room had even received a vacuuming since its previous guest. Hairs were found all over the bathroom also.
All in all not a bad experience although I just really hope they improve the TV Channel options. If you dont speak french it is very very limited. I also look forward to seeing the refurbished rooms as I feel it will bring expereince of this hotel up a notch but as long as the refresh is expressed through to the staff also.

Room Tip: I was in 1618 and it was an acceptable room with a view!
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  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Irishstandards about Delta Centre-Ville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
adalesio, Manager at Delta Centre-Ville, responded to this review
14 February 2012
Dear Irishstandards,

Thank you for taking the time to post a detailed review after your recent stay at the Delta Centre-Ville. We welcome and encourage guests to give us their impressions, and make sure that these are shared with our collegues in the hopes of improving.

There is already a project in the works for having wi-fi available on all of our guest floors. This will hopefully be installed and working by mid 2012. It is quite a large project when considering the number of guest floors and access points which must be installed for everyone to have a good signal.

I apologise for the issues in your room and assure you that this is unusual of our normally high standards of cleanliness and service. I will be forwarding your review to the Housekeeping department to have them share this with our room attendants.

I was very surprised about the comments concerning your mattress. We normally receive excellent comments about their comfort. Unfortunately, I am unable to know what room you were staying in to bring about any corrective measures.

The re-design of our guest rooms which is already taking place includes the installation of new carpeting, wallpaper, a new 'smartdesk' with incredible connectivity, and a complete remodeling of our guest bathrooms.

Thank you for staying with us at the Delta Centre-Ville. We hope to welcome you back soon to experience our new room product.

Regards,

Antonio D'Alesio
Director of Operations DCV
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Toronto, Ontario, Canada
1 review
“Great Hotel!!”
5 of 5 stars Reviewed 7 February 2012

I was booked into this hotel for a two night stay through Priceline. The staff provided us with excellent service the minute we stepped into the hotel. The room that we has was very nice, clean and spacious. The location of the hotel was very convenient as it is close to the Place Bonaventure (the station for VIA rail). I would definitely stay at this hotel again when visiting Montreal!

  • Stayed September 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Raj D about Delta Centre-Ville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
adalesio, Manager at Delta Centre-Ville, responded to this review
13 February 2012
Dear Raj D,

Thank you for posting your recent review! We appreciate your feedback.

Your positive comments will be shared with the front office and other service departments.

I hope others will appreciate you comments and it will help them to chose the Delta Centre-Ville.

Antonio D'Alesio
Director of Operations DCV
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, Canada
Contributor
16 reviews 16 reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
“The Delta Centre-Ville met our expectations and more...”
4 of 5 stars Reviewed 5 February 2012

I had read the reports on this Delta Hotel which highlighted its excellent location, ample facilities, and, according to many -- good service. So it wasn't really a surprise to myself or my other friends in our travelling group that we had such a superb time this past weekend. We upgraded our room to one on the 26th floor for $20 more and it was well worth it. What a fantastic view of the water and Old Montreal (through the massive floor to ceiling window)! Moreover, the room was very clean. A special thanks to Fannie at the front desk for her efforts to enhance our stay.

Room Tip: Ask for room 2603 if you'd like an amazing view.
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  • Stayed February 2012, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by butchartd for Montreal
Ask butchartd about Delta Centre-Ville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
adalesio, Manager at Delta Centre-Ville, responded to this review
7 February 2012
Dear butchartd,

Thank you for taking the time to write and share your opinion of your stay on Trip Advisor. These reviews are very important to us and are shared with management and staff.

I'm glad that we were able to deliver the type of service you had read about previous to your visit. There are many hotels in Montreal so good service given by friendly staff is what makes us stand out. I will let Fannie know she made a great impression!

Thank you and warm regards from all of us at DCV

Antonio D'Alesio
Director of Operations DCV
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Delta Centre-Ville

  • Delta Centre Ville
  • Delta Montreal
  • Montreal Delta
  • Delta Centre Ville Montreal
Address: 777 University Street, Montreal, Quebec H3C 3Z7, Canada
Price range (per night):* INR8,973 - 15,214

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