I stay at this hotel a couple of times a year and I've always found the staff to be very courteous and helpful. The rooms are good sized and clean. I've always found it to be a good value and reasonably priced.
Currently, they are undergoing a renovation and several floors are being torn up. When I checked in last week, I was advised that the contractors would only be working between 9 AM and 5 PM. Unfortunately, I was awakened the next morning to hammers pounding at 6:45 AM. Then, when I tried to shower, there was absolutely no hot water. This water was shut off for several hours.
Naturally, I complained and I was immediately switched to a floor that was located further from the construction and, without asking, they had the room charge for that night removed from my bill. So, a potentailly unpleasant situation was defused and everything went smoothly with the rest of my stay. The staff is to be commended for handling the disruption caused by the renovation in a professional manner.
- Delta Hotel Montreal
- Delta Montreal
- Montreal Delta Hotel
- Montreal Delta
