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Hotel Maritime Plaza – reviews, photos

3.0 of 5
1155 rue Guy, Montreal, Quebec H3H 2K5, Canada
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Hotel Maritime Plaza
Ranked #68 of 169 hotels in Montreal
3.5 of 5 stars 338 Reviews
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338 reviews from our community

What travellers say about this hotel
  • Bell Centre(8)
  • Very good(7)
  • Rooms are clean(5)
  • Great location(5)
  • Double beds(4)
  • Catherine street(3)
  • Little bit(3)
  • Would definitely stay(3)
Traveller rating
    46
    121
    91
    45
    35
Only show reviews for Family (43) | Couples (98) | Business (54)
Date Rating
Cleveland, Ohio
Top Contributor
269 reviews 269 reviews
Reviews in 79 cities Reviews in 79 cities
876 helpful votes 876 helpful votes
“Just OK; Needs Updating and Focus on Customer Service”
3 of 5 stars Reviewed 30 January 2012
5
people found this review helpful

Stayed here with a bus tour. First the positives:

1. Indoor pool was excellent, well-heated, clean and very large and deep.
2. Bed was comfortable and room was very clean
3. Bathroom was clean and well-appointed

The negatives:

1. Rooms were out-dated, drapes and furniture was old and well-worn (except for the mattress). Time to update and re-paint walls.
2. Inadequate elevators -- only two very slow (and not very large) elevators. This was a real problem when the bus tours arrived and departed, but even at other times, the wait was excessive.
3. Front desk staff unfriendly and difficult to deal with. We were a bus tour from Ohio and no one from our group spoke French, which may explain why the staff was rude, but there was no excuse for their attitude.
4. Breakfast buffet was a disaster. Not enough room to seat everyone; buffet not well-laid out and not enough food. In theory, one of the wait staff was pouring coffee and tea, but it never happened. Several tables never received any coffee.

I would have rated this hotel poor, except for the great indoor pool.

Room Tip: Ask for a room that has been remodeled.
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  • Stayed January 2012, travelled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Management, Director of Sales at Hotel Maritime Plaza, responded to this review
3 February 2012
Thank you for your review. Please note that your comments are taken very seriously and actions will be taken to solve these problems. We hope to welcome you again on your next trip to Montreal.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“We got robbed..”
1 of 5 stars Reviewed 22 January 2012
4
people found this review helpful

The four of us came to Montreal to spend the weekend (Friday-Sunday) and we had a great time...until we came back on Saturday night to find that our room had been ransacked. Almost 2000 dollars worth of stuff went missing. The hotel staff didn't show any sympathy and didn't offer any support. We had to call the police ourselves and no one really talked to us about the incident at all. They even implied that WE left our door open!!! The security system in place is ridiculous and I do not believe that any guests can feel safe in a hotel with such a weak security system. I did not see a security guard on site, and the front desk was empty at night - with staff coming out from the room after hearing people at the desk. I did not think that a hotel would have such little regard for the security and safety of their 'valued guests'. We definately did not feel valued at all and it was devastating that the police arrived around 730am.......we called at 1am...and again at 2am. To top it off, the fire alarm went off several times throughout the night and the elevators stopped working....so when we had to leave the next day, we carried our luggage down the stairs. Prior to leaving the hotel, we spoke to the front desk and was told that there was nothing they could do at the moment and that they have until noon to send the report to the police (the report that records the key card entry) and I called them around 420pm....still nothing. They couldn't retreive the records???? REALLY???? That just seems really shady to me. I still can't believe this...........we need justice.

Room Tip: There is no room that is safe!
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  • Stayed January 2012, travelled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Massimo Urzillo, General Manager at Hotel Maritime Plaza, responded to this review
6 February 2012
Thank you for your comments.
We were disappointed to read that your experience was not up to your expectation. After investigation, there was absolutely no evidence that a robbery had in fact taken place in your hotel room. There was no sign of forced entry and the electronic entry lock record indicated that no one else (not even with a key) had entered the room.
As well, the hotel’s security is quite adequate. Our history has not proven the need for any security guard and our Front desk staff is indeed manned 24 hours per day.
Please accept our sincere apologies for the other problem encountered at our property, and please be reassured that all necessary action will be taken.
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4 helpful votes 4 helpful votes
“Nice, Conveniently Located Hotel in Downtown Montreal!”
5 of 5 stars Reviewed 22 January 2012
1
person found this review helpful

The Hotel Maritime Plaza is nice, mid-sized hotel that's located within a few minutes walking distance of many great restaurants, pubs and shopping. The rooms are clean, comfortable and modern. I've stayed at this location on several occassions and have always found the staff to be efficient, friendly and helpful. The hotel offers a good value for the price and is always one of my first choices when visiting the great city of Montreal!

  • Stayed December 2011, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelMaritime Plaza, Director of Sales at Hotel Maritime Plaza, responded to this review
26 January 2012
Thank you for your comments. We are glad that you enjoyed your stay at Hotel Maritime Plaza, and are looking forward to welcome you on your next trip to Montreal.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madison, Wisconsin
2 reviews
2 helpful votes 2 helpful votes
“A comfortable hotel downtown Montreal”
5 of 5 stars Reviewed 19 January 2012
1
person found this review helpful

In 2011 I went twice to Montreal (March and November) and both times I stayed at the Hotel Maritime Plaza. Conveniently located, I noticed the second time that it had also done some renovation. The room (I think I got the same room both times!) was clean and absolutely comfortable: Montreal is such a beautiful city, otherwise I would have been tempted to spend even more time in my room!

  • Stayed November 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Contributor
12 reviews 12 reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
“Not bad, but not great either.”
3 of 5 stars Reviewed 15 January 2012

We stayed here for three nights during September 2011. Our stay was OK, but we really didn't feel it lived up to our expectations.
The service was a bit lacking. Checking in and out was easy, but we definitely got some attitude from the front desk staff... maybe because we didn't speak French?
We ate breakfast at the hotel on our first morning. After being ignored for a good 5 minutes while waiting to be greeted and showed to a table we decided to find our own table (as it was just buffet). It was only as we were finishing up that we got any attention and then found out that breakfast was not included in our stay and we had to pay. I do not remember exactly what we paid, but it was way too high for what we received. Needless to say we didn't eat there again.
The room was clean and reasonably comfortable, however it felt run down. A far cry from the "elegantly appointed" rooms described on their website.
On the upside the location was pretty good. It was a short walk to the nightlife on Crescent Street and not too far to go to the nearest subway station.
Overall I struggle to recommend this hotel. It is OK for a budget stay if the location appeals to you, however if I went back to Montreal I would definitely pay the extra to stay in Old Montreal.

  • Stayed September 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelMaritime Plaza, Director of Sales at Hotel Maritime Plaza, responded to this review
26 January 2012
Thank you for your review. It is difficult for us to make the proper follow up as your stay was back in September, but will share your expereince with all departments. We hope to have the pleasure to welcome you back again at our property.
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Additional Information about Hotel Maritime Plaza

  • Maritime Plaza Hotel
  • Maritime Plaza Montreal
  • Hotel Maritime Plaza Montreal
Address: 1155 rue Guy, Montreal, Quebec H3H 2K5, Canada
Price range (per night):* INR6,576 - 11,871

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