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Comfort Hotel & Suites Downtown Montreal – reviews, photos

2.0 of 5
1600 St Hubert, Montreal, Quebec H2L 3Z3, Canada (Formerly Hotel Taj Mahal)
Hotel amenities
Comfort Hotel & Suites Downtown Montreal
Ranked #91 of 169 hotels in Montreal
3.5 of 5 stars 42 Reviews
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42 reviews from our community

    Trip type
Traveller rating
    6
    15
    8
    4
    9
Date Rating
Mississauga, Canada
1 review
1 helpful vote 1 helpful vote
“Poor quality, poor customer service.”
2 of 5 stars Reviewed 29 January 2012
1
person found this review helpful

We had a really nasty experience with this hotel. When we arrived, the first thing that we noticed in the room was that the air conditioner was making a very loud roaring sound to the point that we couldn't even hear each other. There is no way we could have slept with the AC on while it was pretty hot in the room. Secondly, the sink in the washroom was clogged. We called reception and asked them to look into it while we had to leave. Realizing that they probably won't be able to fix the AC (it sounded like the rotor was dying) I confirmed that we'll be offered a different room if these problems are not taken care of.

When we got back to the hotel, I inquired at the reception whether the issues were fixed and the receptionist confirmed that all was good. When we walked up to our room we found the same roaring AC with no signs of anybody even looking at it (I put some papers on top of the cover and they remained untouched). But worse, the whole washroom was covered in dirt including the towels, the sink was still clogged and was filled with water full of some dirt and hair and there were some tools all over the washroom.

Surpassingly enough, that was not enough for the receptionist to move us to a different room. I had to call 3 times before we got a new room. Terrible. We would never go back.

  • Stayed August 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Ivan N about Comfort Hotel & Suites Downtown Montreal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa, Canada
1 review
3 helpful votes 3 helpful votes
“Excellent service, convenient location”
5 of 5 stars Reviewed 23 January 2012
3
people found this review helpful

Staff was very friendly and always available for questions about the hotel and surrounding area. Fast check in, room ready, very clean rooms. Free breakfast included with waffle makers! Located right next to the bus terminal, adjacent to the main hub of the Montreal metro system, 5 minute walk from Montreal's Quartier Latin and St-Denis area, 5 minute walk to Montreal's Gay Village this hotel is in a very convenient location for anybody wishing to enjoy Montreal!

Room Tip: 7th floor has rooms with a beautiful view and very large windows! No problems with noise of any kind...
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  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask KJW1304 about Comfort Hotel & Suites Downtown Montreal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
1 review
“Good price, great location for small budget!”
4 of 5 stars Reviewed 22 January 2012

If you used to stay at the Fairmont , Hilton or Sheraton maybe is not your type of Hotel! But for the rest of peoples who like traveling cheap is the place!! I had a good stay! The location is PERFECT close to everything!!!! Bus terminal, Metro, Restaurants , Nightlife! and shopping mall!! The staff was great, the checking was fast ! Maybe the elevator is a little bit scary but my room was perfect! Nice comfy Queen bed with comfy pillows ! The bathroom was a little bit small but clean and perfect! Free wifi and breakfast! For the breakfast they using plastic plates,forks and knifes but who cares!!

  • Stayed January 2012, travelled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Karl F about Comfort Hotel & Suites Downtown Montreal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Top Contributor
59 reviews 59 reviews
Reviews in 42 cities Reviews in 42 cities
33 helpful votes 33 helpful votes
“Convenient and Quiet”
4 of 5 stars Reviewed 12 January 2012
1
person found this review helpful

We'd arrived by bus from New York and were glad that this property was just a short walk from the bus station and metro.

The guy at reception was pleasant and we were quickly in our room, feeling welcome. And the room was all that we could desire, comfortable and well-appointed; it was simply pleasant with plenty of space for two people. Beds were comfortable.

The only feature of this property I would call average was the breakfast: the typically limited Choice Hotels fare but at least one doesn't have to start the day in a strange city by searching for food.

Room price was a little over $80 but with provincial, city and tourism taxes added, the total was around $104, making Montreal the most highly taxed city I've ever stayed in.

Would I stay here again? Definitely. It's a real find in downtown Montreal.

Room Tip: The higher the better.
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  • Stayed January 2012, travelled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask linds4516 about Comfort Hotel & Suites Downtown Montreal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
plymouth, mi
Top Contributor
65 reviews 65 reviews
Reviews in 53 cities Reviews in 53 cities
60 helpful votes 60 helpful votes
“So-So Hotel for a Good Price”
3 of 5 stars Reviewed 14 November 2011

The Comfort Hotel & Suites was appealing because it is located in Downtown Montreal and we got a suite with a roll-away for just around $120 a night. Montreal is an expensive city and rooms downtown are not cheap - unless you settle for a real dump! I tried to reserve the room online but couldn't add a rollaway so I made the reservation by phone. The rep assured me there would be a rollaway. I received the email confirmation while he was on the phone and it didn't say anything about the rollaway - so I asked him for the 4th time - and I was assured for the 4th time that there will be a rollaway waiting. Guess what? Yep. Checked in and they had no clue whatsoever that we needed a rollaway. It wasn't an issue - the hotel got one right up to us - but that was frustrating.

The room itself was in need of some rennovation and cleaning. It is an older hotel and the carpet and linens reflect that. The bathroom had a deep, black fungus growing around some of the grout in the shower that was just nasty. Our room backed up to the Greyhound bus depot which was very loud early on - busses backing up, beeping, with loud engines.

The lobby of the hotel was very nice. Parking was very convenient, and I though that $17cad was pretty reasonable for a city hotel like that. Missed out on the included breakfast, unfortunately.

In the end, I probably won't go back, but I wouldn't rule it out either. I give it an "average" because of the good price and downtown Montreal location. If this were a smaller city or an airport hotel, or if it were more money, I probably would have rated it lower. The cleanliness issues would pose a problem with some travellers, but for a late night in, early morning out, it was tolerable for me. I'd request a room that didn't back up the the bus terminal tho!

  • Stayed November 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Comfort Hotel & Suites Downtown Montreal

  • Comfort Inn Montreal
  • Comfort Hotel Downtown Montreal
Address: 1600 St Hubert, Montreal, Quebec H2L 3Z3, Canada (Formerly Hotel Taj Mahal)
Price range (per night):* INR5,740 - 10,756

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Comfort Hotel & Suites Downtown Montreal
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