We had a really nasty experience with this hotel. When we arrived, the first thing that we noticed in the room was that the air conditioner was making a very loud roaring sound to the point that we couldn't even hear each other. There is no way we could have slept with the AC on while it was pretty hot in the room. Secondly, the sink in the washroom was clogged. We called reception and asked them to look into it while we had to leave. Realizing that they probably won't be able to fix the AC (it sounded like the rotor was dying) I confirmed that we'll be offered a different room if these problems are not taken care of.
When we got back to the hotel, I inquired at the reception whether the issues were fixed and the receptionist confirmed that all was good. When we walked up to our room we found the same roaring AC with no signs of anybody even looking at it (I put some papers on top of the cover and they remained untouched). But worse, the whole washroom was covered in dirt including the towels, the sink was still clogged and was filled with water full of some dirt and hair and there were some tools all over the washroom.
Surpassingly enough, that was not enough for the receptionist to move us to a different room. I had to call 3 times before we got a new room. Terrible. We would never go back.
- Comfort Inn Montreal
- Comfort Hotel Downtown Montreal
