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BEST WESTERN PLUS Montreal Downtown- Hotel Europa – reviews, photos

3.0 of 5
1240 Rue Drummond, Montreal, Quebec H3G 1V7, Canada
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BEST WESTERN PLUS Montreal Downtown- Hotel Europa
Ranked #71 of 169 hotels in Montreal
3.5 of 5 stars 264 Reviews
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264 reviews from our community

What travellers say about this hotel
  • Bell Centre(8)
  • Train station(4)
  • Parking lot(4)
  • King size bed(3)
  • Chez Cora(3)
  • Front desk staff(3)
Traveller rating
    38
    80
    76
    40
    30
Only show reviews for Family (28) | Couples (67) | Business (31)
Date Rating
Batumi, Georgia
Senior Contributor
25 reviews 25 reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
“Not for a business traveler”
2 of 5 stars Reviewed 13 February 2012

I don't want to sound too critical but this hotel despite quite a solid price does not even meet a normal 3* hotel standard. Only good thing is the location. Otherwise, entrance to the hotel building was not cleaned from dirty melt down snow, there was nobody to help with the luggage, interior corridors on the floors reminded some kind of a cheap dormitory, and the last thing - breakfast which was paid and included in my bill was literally a single plate consisting of a bagel. On top of all this, in the smallest hotel room I've ever had there was a huge heater with such a terrible noise that it was almost impossible to sleep. All in all, I would not stay again at this hotel.

  • Stayed February 2012, travelled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Explorer_Geo about BEST WESTERN PLUS Montreal Downtown- Hotel Europa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine Germain, Manager at BEST WESTERN PLUS Montreal Downtown- Hotel Europa, responded to this review
22 February 2012
Dear Guest,

Thank you very much for your review!
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

Please note that we are also under major renovation at the moment. We will be proud to present a complete and different environment to our clients.
For our corporate client, we do definitely recommand to choose our brand new King size rooms. The king size rooms offer a large working space and much more place to move around.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Catherine Germain
Director of operation & Director of Sales and Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newfoundland
2 reviews
2 helpful votes 2 helpful votes
“Location! Location! Location!”
5 of 5 stars Reviewed 6 February 2012
1
person found this review helpful

Stayed here for two nights with my husband to attend a hockey game and to see the sights of montreal. It was a short walk to the Bell Centre and very close to St. Caterines and underground shopping. Rooms were small but VERY clean. Staff was friendly and helpful. Cora's breakfast was in the hotel and was great! Will definitely stay here again!!

Room Tip: King Suite rooms were larger
See more room tips
  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask frugalkarsha about BEST WESTERN PLUS Montreal Downtown- Hotel Europa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine Germain, Manager at BEST WESTERN PLUS Montreal Downtown- Hotel Europa, responded to this review
22 February 2012
Dear Guest,

Thank you for taking the time to complete the review regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you again for taking the time to complete the review.

Catherine Germain
Director of operation & Director of Sales and Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Ontario, Canada
2 reviews
2 helpful votes 2 helpful votes
“Fabulous location!”
4 of 5 stars Reviewed 9 January 2012
2
people found this review helpful

I stayed here for three nights with a friend this past weekend (first time in montreal)
Pro's - GREEEEAT! location, friendly staff (cutest little housekeeper), VERY! clean room and bathrooms, (just gotta say it again) amaaaazing location.. literally thirty seconds away from st. catherines street (montreals main downtown area, reallly close to the clubbing scene which was the main reason for our trip and super close to eaton centre), no disturbance from neighbours or anything, surprisingly cute modern room, everything close by (bought metro passes and didn't use it at all, although really close to the metro station

cons- cold room although i'm sure if we would have asked, the friendly staff would have taken care of it right away. but my friend and i didn't care soo.. wasn't a big deal to us.
queen bed is just enough space for two people (we were two girls, both 20/21) ALTHOUGH we did leave our close and property everywhere! and wasn't crammed.

all in all, we def enjoyed our stay and trip..
we will stay here again, for sure!

Room Tip: If you're young and here to party like we were, any room will work. (probably the same with anyw...
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  • Stayed January 2012, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Sam P about BEST WESTERN PLUS Montreal Downtown- Hotel Europa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa, Canada
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“My love for Montreal”
4 of 5 stars Reviewed 5 January 2012
1
person found this review helpful

I enjoyed this location, it was a quick walk to all the attractions I enjoy. On the main lobby floor of the hotel was Cora's restaurant....served very good breakfast meals. Shopping is only around the corner on St.Catherine St., attending the movie is a short walk, restaurants etc.--we never had to call a cab, we walked to all our favorite spots.. Very nice flat screen T V, and nice bar fridge.

Room Tip: I would stay at this hotel again....Next time I would take the King size studio, I thought my room w...
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  • Stayed December 2011, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask SimplyElla about BEST WESTERN PLUS Montreal Downtown- Hotel Europa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
“Worest vacation at Best Western”
1 of 5 stars Reviewed 29 December 2011
7
people found this review helpful

We were here at Best Western Europa, Montreal. The hotel doesn't have a parking. So we're advised to park infront of the hotel in a private parking, which gives a discount to the hotel customers. We made the parking payment at the the hotel reception. When we came back from the hotel, the parking attendant insulted us for absolutely no reason claiming he hasn't recieve money from us, despite we showed him the reciept. He didn't stop there, he also pushed one of the guys and threaten two of us. Then he kicked the bumper and broke it. Surprisingle, when we report this to the hotel stuff, all they said was it is a private parking so they don't know basically it's your problem not the hotel. Although we were referred to the pariking lot by the hotel stuff and we make the parking payment at the hotel, the stuffs claimed that the hotel got nothing to do with anything. They simply said call police and report. We wanted to spend a nice holiday with family but unfortunatelly picked the wrong hotel!! Worest place to stay especially in winter. Don't recommend at all. At least the staffs should be supportive as they were when they take the parking payment but instead they seemed strange!!

  • Stayed December 2011, travelled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Nini W about BEST WESTERN PLUS Montreal Downtown- Hotel Europa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about BEST WESTERN PLUS Montreal Downtown- Hotel Europa

  • Best Western Hotel Montreal
  • Best Western Montreal
  • Montreal Best Western
Address: 1240 Rue Drummond, Montreal, Quebec H3G 1V7, Canada
Price range (per night):* INR6,409 - 10,644

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BEST WESTERN PLUS Montreal Downtown- Hotel Europa
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