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Le St-Martin Hotel Particulier Montreal – reviews, photos

4.0 of 5
980 Boulevard de Maisonneuve, Montreal, Quebec H3A 1M5, Canada
Hotel amenities
Le St-Martin Hotel Particulier Montreal
Ranked #25 of 169 hotels in Montreal
4.5 of 5 stars 195 Reviews
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195 reviews from our community

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Date Rating
Ellington, Connecticut
2 reviews
6 helpful votes 6 helpful votes
“Excellent stay for the weekend”
4 of 5 stars Reviewed 12 February 2012
3
people found this review helpful

I think it's important to add a few background details to give you some perspective from which to read this review. My wife and I are young couple (early 20s) who were staying at Le St-Martin for a weekend getaway for Valentine's Day. We stayed from a Friday night thru Sunday morning.

I'll now break down the individual ratings I gave with what I hope to be helpful information in each category.

Service:
We arrived shortly after 9:00pm entered the lobby. After providing check-in information a bellhop retrieved our bags and escorted us to our room. I turned over the car-keys and he provided me with a valet ticket. So, the entire check-in/valet process may have taken all of 4 minutes- rather impressive, but again, it was 5 hours after typical check-in. During our stay, our room was only serviced once, but that was largely on us, as we spent the better part of the day Saturday just hanging out in the room. Back to the valet service- upon leaving for dinner on Saturday night and checking out Sunday morning, our car was retrieved in a speedy 2 minutes each time. Another thing- I'm not positive, but I suspect that the parking lot to the rear of the hotel is not the lot used for the valet. The reason I say this is because throughout the entire weekend, the temp never went above 20*F, but when the car was retrieved, the door handles, steering wheel and seats were all warm as if the car was being kept out of the elements in a covered garage somewhere.

Value:
Value was excellent, but I'll tell you why. I was able to book the Verriere (Superior) Suite for $180/night due to the last-minute nature of our trip. Booking this room through the property itself will run you $245/night on the same weekend. So then, the reason I only gave a "Very Good" rating for value was because a huge part of that was the savings I received through the travel site. Mini-bar was typical- $3 for a Coke, $6 for a beer, $7.50 for a nip of liquor. The valet service will run you $23 per night+tax+tips, which, unless you use it at least twice a day, seems a little steep to me, especially since you really don't have any other options for car-parking.

Sleep Quality:
I slept fantastically on the King-sized bed we had. Definitely not a cheap-hotel bed either, probably a Simmons or something. We had four pillows between the two of us, with two additional HUGE throw pillows and a nice down comforter. I've seen other reviewers have issues with street noise but we were on the 3rd floor and I didn't think it was that bad in the later hours. Keep in mind though, it was February and freezing cold out for our entire stay.

Cleanliness:
The room was spotless upon arrival and when cleaned on Saturday morning spotless again. I'll group re-supply into this category as well since the maids are responsible for that. The mini-bar wasn't restocked, which, for us wasn't really an issue but if you're the type of traveler who relies on it, take this into account. Either way, it comes fully loaded with 8 cans of soda, 3 beers, 8 nips of liquor, 3 bottles of wine 2 bottles of juice, a red bull and a bunch of chips and nuts and stuff so bleeding it dry would be a challenge.

Location:
This hotel is in what I consider to be a prime location. There's plenty of restaurants and shopping within short walking distance, even when it's only 10*F outside. For food, there's a Subway right across the street if you're looking for fast-food breakfast or lunch, and a couple Canadian chain joints 1 block to the southeast. The hotel is in Downtown so fine-dining is readily available as well, in pretty much every direction. Shopping is also very abundant in Downtown so if that's what you're in to, have at it. One cool tip I have for you is that if you head down Rue Metcalfe (down the hill to the right of the hotel entrance) you'll see a store called Simons on your left. Once you're in Simons, look around for an escalator that goes down a level. Take it down and you'll be in a massive underground network of shops and stores that stretches for around 4 blocks along Rue St. Catherine. As for the types of stores, think Levis and Old Navy rather than Louis Vuitton or Gucci. At the eastern most end, you have a positively enormous department store called Ailes. Best of all, it was warm underground.

Rooms:
I can really only speak for the Verriere Suite in terms of design and amenities, and this room has it all. The panoramic windows are an absolutely fantastic touch which make it hard to get out of bed in the morning. I should note though that the windows are adorned by Roman shades so they open and close but can not be put up or down. Even still, the view was very nice. Television is large, swivels, and has 25 channels (roughly 15 English/10 French). The bathroom has a VERY large soaking tub (no jets), another television(very cool) and a good-sized glass shower. Toiletries weren't name brand, but were still high-quality, including a "glycerin soap bar" which was a new and very enjoyable experience for me. The room came equipped with a Keurig machine which my wife thought was a fantastic amenity, although like the mini-bar items, the k-cups were never restocked so I would caution you to bring your own. Moving back into the bedroom, I want to be very clear about one amenity in this room- the fireplace. This was a huge draw for me when booking the room, but in reality, it's a little lackluster. For some reason, I was thinking it was a gas fireplace (in retrospect that would be a ridiculous liability for the hotel to assume), but it's actually an electric one that does not produce any heat. At any rate, it's not a tacky model and is a nice touch with the lights off and a view of the city.

All in all, I can highly recommend this hotel based on location alone. Now, if the Verriere Suite is avaialable for less than $200/night, I would say it's an absolute no-brainer, and you will not be disappointed with the room.

Room Tip: I've seen other reviews suggesting that you request a room on a higher floor so I did the same...
See more room tips
  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Matt B about Le St-Martin Hotel Particulier Montreal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Senior Contributor
27 reviews 27 reviews
Reviews in 15 cities Reviews in 15 cities
31 helpful votes 31 helpful votes
“Great Room! Horrible Staff ! Danger Will Robinson”
2 of 5 stars Reviewed 9 February 2012
2
people found this review helpful

Spent 5 nights here over New Years Eve..I cannot honestly rememeber an experience at a 4 star hotel with such an indifferent staff.
So to begin. We pulled up in the taxi during a snow storm and unloaded our suitcases while the bellman stood at the door and watched us unload and drag the suitcases in
We werent greeted at the front desk and they seemed to have trouble finding a reservation
No assistance to carry luggage to the rooms
We asked the "concierge" to help us book a place for dinner New Years Eve..he seemed baffled, and told us he doubted anything was available, He finally came up with a place he found in a brochure lying on the counter and dinner was at six. WE went up stairs and used Open table and found a reservation for one of the 10 best restaurants in Quebec in 5 minutes. He is a concierge for gods sake..try the internet!! WE did have an amazing dinner no thanks to our buddy at the desk and ended up not asking for any suggestions during our stay because it was clear they didnt have a clue.
The service in the bar was odd with the staff spending a lot of time talking to each other and ignoring customers
The final straw was on New Years Day. The hotel Restaurant was closed..the same hotel that advertised special new years packages and when we asked for a dinner suggestion we were told.." it was going to be tough as most restaurants were closed and the really didnt know of anything..maybe the burger place across the street" Okay you are a 5 star hotel and your own restaurant is closed on New Years Day..do you think you might have gotten on line and pulled a list of restaurants that were open for your guests? Not Here...so again I used Urban Spoon and Open table and found about 20 places open and ready for diners. I showed the Urban Spoon application to the guy at the Bell Stand..his response "cool" There are great Hotels in montreal...this isnt one of them The rooms are beautiful and the physical facility is really nice..best case..early bankruptcy and a new management team comes in who can actually run a 4 ot 5 star hotel..until then Avoid.

  • Stayed January 2012, travelled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask donojames about Le St-Martin Hotel Particulier Montreal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frederic Aouad, Director of Sales at Le St-Martin Hotel Particulier Montreal, responded to this review
24 February 2012
Dear Guest,

Thank you for sharing your comments on TripAdvisor!

As you can imagine, I am very disapointed to read you had a rather bad experience at our establishment.
The way you kindly took the time to describe what went wrong with your stay, I certainly will not try to find excuses for the subpar services your received.
As a guest of Le St-Martin, you were certainly entitle to a better service on our part.
Rest assured appropriate actions will be taken internally to ensure we improve, and that such sitations do not happen again.

At this point, I can only offer our most sincere apologies, and invite you to reach out to us to see if there is a way to change your perception of Le St-Martin Montreal.

Frederic Aouad
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Phoenix, Arizona
Senior Contributor
39 reviews 39 reviews
Reviews in 21 cities Reviews in 21 cities
8 helpful votes 8 helpful votes
“Nice place, close to lots of things”
4 of 5 stars Reviewed 31 January 2012
1
person found this review helpful

Spent a weekend in Montreal over the summer. Wonderful city! The hotel was very nice. Room was modern and stylish. The staff was very helpful. Close to St. Catherine and the old part of the city.

Would definitely recommend.

  • Stayed August 2011, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask catlaw98 about Le St-Martin Hotel Particulier Montreal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Montreal weekend.”
5 of 5 stars Reviewed 30 January 2012
1
person found this review helpful

Spent the weekend in Montreal, the staff was very polite and helpful, the rooms were nice, comfortable and clean. The outdoor heated pool was very warm to accomodate the -22 degrees outside, And the location of the hotel was perfect. I Would definitely stay here again!

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask 3d3mon3 about Le St-Martin Hotel Particulier Montreal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frederic Aouad, Director of Sales at Le St-Martin Hotel Particulier Montreal, responded to this review
2 February 2012
Dear Guest,

Thank you very much for choosing Le St-Martin Montréal, and for sharing your comments on Tripadvisor!

Its always a pleasure for us to read up on satisfied guests that are willing to share their good experiences with others.

I am especially happy you had the chance to take advantage of our outdoor dipping pool, right in the middle of our cold canadian winters.
Indeed, being a new built establishment we have the unique feature of offering our guests the luxury of outdoor pool all year round. Not only is the water heated, but also the floor around the pool (which makes the going in/out of it very pleasant).

Thanks again for sharing your Le St-Martin experience, and we look forward to seeing you again soon.

Best,
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Pennsylvania - USA
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Great hotel in heart of Montreal”
5 of 5 stars Reviewed 27 January 2012

We stayed at this hotel for 4 days in the summer of 2011. The hotel was beautiful, very chic, modern and clean. Rooms were large and very nicely decorated. Bed was very comfortable, The hotel is a few steps from the Metro. Tons to do in the area - very close to all restaurants and major shopping. We also took advantage of the spa across the street which was very nice as well. Great hotel in a great location - would highly recommend staying and look forward to going again.

  • Stayed June 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask bbeeh1 about Le St-Martin Hotel Particulier Montreal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frederic Aouad, Director of Sales at Le St-Martin Hotel Particulier Montreal, responded to this review
2 February 2012
Dear Guest,

We are delighted to read you enjoyed your stay amongst us! And also greatly appreciate you taking the time to share it on TripAdvisor!

I believe you've brilliantly covered one the most attractive aspects of Le St-Martin, its location.
Not only are we in the heart of the city (walking distance to the major shopping malls, underground city, and nightlife) but we are located on vibrant De Maisonneuve street , which has a much more human feel (small boutiques, art galleries, terrasses etc..) that other larger traffic filled boulevards of the city core.

We hope you host you again soon!
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Additional Information about Le St-Martin Hotel Particulier Montreal

980 Boulevard de Maisonneuve, Montreal, Quebec H3A 1M5, Canada
Price range (per night):* INR11,815 - 17,834

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