The lobby is gorgeous, too bad when you go upstairs it isn't much better. i was there in October during a mandatory research trip with my university. We had 2 bed suites with a washroom, nothing more. Washrooms were tiny as well (and dirty), the sink was actually across the hall. being on a floor full on university students wasn't the greatest thing either, actually the walls seem to be paper thin I could hear every little conversation in the hall.

We had continental breakfast vouchers for the restaurant downstairs, which was good for coffee or tea, orange juice, cereal and milk and a croissant.

Other than that, location was good. Close to mcgill and a couple blocks down from rue st. catharine. provigo down the street for booze ;)

Stayed at the W two months later....what a difference

Great location short walk to McGill. This was an unplanned trip and I was looking for a reasonably priced, but safe hotel, so my husband booked online for me at home. Staying on the corporate floor allows you a free continental breakfast. This hotel met my criteria and was comfortable and clean.

Carpet and mirrors were dirty; we checked the carpet and dust bunnies and a paper wrapper remained for 3 days.
Bathroom tap leaking; bathroom door not working properly;bath tub was dirty
Paint peeling all around
There were no hand towels or wash cloths in the room; had to call for them
Thermostat was broken in the room - either extremely hot or cold
Recommend you try another hotel.

My husband travels frequently to Montreal on business and he would never stay here again.

I booked the room months in advance, booking a room on the corporate floor with breakfast included.

The location of the hotel is great. The swimming pool was very nice, and the hotel has a good gym facilities but the jacuzzi had hair and nails in. There is a sauna and wet steam room in the change areas.

Complimentary WiFi is great to have, but slow.


The hotel have a very odd voucher system for breakfast. I received 5 breakfast vouchers - one per night for me and my partner. On the first morning, we were advised that the coupon is for continental breakfast , and that a coupon is for one person only. I indicated that I had booked a room for two people. The waiter only shrugged his shoulders and said that I need to sort it out with the hotel. (Afterwards I realised that the restaurant is run and managed separately from the hotel.) Continental breakfast is very poor and wouldn't fill a child, let alone an adult, consists of coffee/tea and juice and 2 of a small selection of choices. ie croissant; pain au chocolat; oatmeal toast and one or two other goods.

I had to leave my partner; go to the room - on the 15th floor to get the booking confirmation - to sort the voucher issue. The receptionist was quick to sort out the 'error' and gave new breakfast vouchers to the value of $20 per day for 2 people or $10 for one. (Breakfast prices start from $9.45 excl all the taxes up to $18+) Any expense more than $20 had to be paid by ourselves. I was a bit surprised and annoyed that nowhere on the web-site or confirmation does it indicate that breakfast vouchers are issued and that any excess has to be paid for. I have never encountered this odd system when staying with Holiday Inn before! The standard of breakfast was not worth it.

We paid a tip/gratitude every morning - about 15%. On the last day the waiter entered her own tip, which I thought was exceedingly rude!

On the second day I mentioned that I was a Holiday Inn Premier Club Elite member, and was given an upgrade. I thought that, as the hotel was virtually empty, they would have done so without being prompted. The man who sorted it did it in a very professional manner, but feel it should been allocated automatic at the time of check in

During the stay I developed a skin rash - not sure if it was from the jacuzzi, but a local pharmacist was able to give me medication to treat it. Other reviews have mentioned bedbugs.

On the morning of our departure a hotel cleaner, who left her trolley outside our room, was quick to ask what time we were checking out. I would have thought, as an employee, she would have known what time check out time in the hotel is...

The whole hotel is in desperate need of a refurbishment!