We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Back to Hilton Garden Inn Montreal Centre-ville

Hilton Garden Inn Montreal Centre-ville – reviews, photos

3.5 of 5
380 Sherbrooke St. West, Montreal, Quebec H3A 0B1, Canada
Hotel amenities
Special offer
book early and save
Hilton Garden Inn Montreal Centre-ville
Ranked #20 of 169 hotels in Montreal
4.5 of 5 stars 373 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

373 reviews from our community

What travellers say about this hotel
  • Very nice(14)
  • Great location(11)
  • Top floor(10)
  • Friendly and helpful(10)
  • Front desk staff(7)
  • Hotel restaurant(6)
  • Hot tub(6)
  • Salt water pool(4)
  • New Years Eve(3)
Traveller rating
    220
    116
    23
    12
    2
Only show reviews for Family (90) | Couples (105) | Business (73)
Date Rating
Cincinnati OH
Senior Contributor
23 reviews 23 reviews
Reviews in 23 cities Reviews in 23 cities
32 helpful votes 32 helpful votes
“Great all around stay”
5 of 5 stars Reviewed 13 January 2012

I enjoyed my stay of two nights. Arriving at 12:30am, I was greeted warmly by the staff, who already had my room key ready for me. He kindly asked if this was my first time at the hotel, and since it was, he described the various features of the hotel and where to find them, and also asked me if I wanted a wake up call. I appreciated how he was proactive with this information and service.

I had booked an "executive suite" because of an HHonors promotion. The extra room in the suite basically just held a table and four chairs, and a second TV, wet bar, and second fridge, so I guess its design is more for holding meetings than relaxing.

As an HHonors Gold member, I was given two complimentary bottles of water every day, and I appreciated that the front desk clerk told me this so I didn't have any confusion if I would be charged for it or not. I was also given complimentary full breakfast in the restaurant downstairs. HHonors rules state that Gold members get continental breakfast, so this property went beyond by extending full breakfast. That included the continental breakfast buffet, as well as a cooked to order item (eggs any way, waffles, crepe of the day). The main server at the restaurant was extremely warm and friendly.

Bed was comfortable, and I loved the walk-in shower.

Other nice amenities are complimentary copies of the Globe and Mail, and a business center accessible by the room key where there were computers and a printer for guest use.

The location is good. You can walk to Vieux Montreal in about 20-25 minutes, McGill is just a couple blocks away. The Place des Arts metro station is around the corner on the next block, and I also discovered several bus lines at the corner of the hotel (I used Google Maps to plot out bus routes using the "Transit" function). The immediate area isn't so interesting, and I didn't try the few restaurants nearby. I would definitely stay here again.

  • Stayed January 2012, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask flaii about Hilton Garden Inn Montreal Centre-ville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thornhill Ontario
Reviewer
3 reviews 3 reviews
“always a pleasant stay”
5 of 5 stars Reviewed 9 January 2012

We stayed at the HGI in December 201 and were back again this past weekend to visit an uncle who is ill. Another enjoyable stay. The front desk is not only friendly but efficient Our room was what we expected, spacious,clean and loaded with amenities, I like the idea of self parking,I don't have to wait for valet service.
The lobby is spacious and the lighting (the large chandelier)is spectacular Congratulations to the hotel manager for running a smooth operation. As Arnold said "Ill be back"..

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by jocko13 for Montreal
Ask jocko13 about Hilton Garden Inn Montreal Centre-ville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“excellent stay!!”
4 of 5 stars Reviewed 7 January 2012

we stayed at this wonderfull and centrally located property for New Years. The Hotel was very clean and the staff amazing! They had extra security for the evening, including Montreal Police on site, and only registered guests were allowed on the premises, WHAT A GREAT IDEA!!! it was an icreadible 4 days at this property. Highly recomended!

  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask kepkypeos about Hilton Garden Inn Montreal Centre-ville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles Laley, Public Relations Manager at Hilton Garden Inn Montreal Centre-ville, responded to this review
11 January 2012
Dear Reviewer,
We thank you for choosing our property for your New Years accommodation. We are extremely pleased to hear that you thoroughly enjoyed your stay and that our initiatives and procedures taken to ensure safety and security were well received. We hope that you will return to our property soon and allow us to opportunity to continue serving your lodging needs.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mississauga, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Loved this hotel!”
5 of 5 stars Reviewed 6 January 2012

We stayed here in January and got the 2 Queen beds and bed and breakfast package. It was definitely worth spending the extra 20 bucks for breakfast everyday at the hotel. We thoroughly enjoyed our stay here. The room was spacious and clean. The bathroom was super clean and looked brand new. The room had great up to date decor. I would come and stay here again.

Room Tip: We had asked for a corner room looking over the streets.
See more room tips
  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask lizfurnis about Hilton Garden Inn Montreal Centre-ville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa, Canada
1 review
1 helpful vote 1 helpful vote
“Extremely poor service - New Year's Eve”
2 of 5 stars Reviewed 5 January 2012
1
person found this review helpful

My partner and I arrived at this hotel in late afternoon of December 31st. Upon checking in we were told that we absolutely had to wear thick blue plastic bracelets for our entire stay. When asking if anything can be substituted for this the hotel manager literally attacked us with enforcement. He began yelling through the entire lobby that rules need to be followed and proceeded to ask us to leave...all because I asked if we can carry the bracelets instead of wear them since they clearly would not have matched our formal attire for the evening out.

As a seasoned traveler I stay in many hotels all over the continent, both for work and pleasure. This was the first time anyone reacted so hostly and rudely to suggestions about a policy.

Perhaps on a regular evening when you don't have to interact with management this hotel is okay, but I would definitely not recommend it on a holiday or a busy long weekend. I suspect they cater to a younger crowd and are used to disrespecting their clients, so beware. Even though the room was tidy and the location was great, this kind of interaction upon checking in would undoubtedly ruin anyone's experience.

  • Stayed December 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask DAV2933 about Hilton Garden Inn Montreal Centre-ville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles Laley, Public Relations Manager at Hilton Garden Inn Montreal Centre-ville, responded to this review
11 January 2012
Dear Guest,
The procedures that are set in place for New Years Eve are not intended to cause any discomfort or aggravation to our guests, in fact they are in place to ensure that that all our valued guests can benefit from a calm, safe and comfortable night's rest and to avoid any noise disturbance that could occur on the busiest party night of the year for all downtown Montreal hotels. We have taken this initiative for several years now; and it proves to be successful. We hope to have the opportunity to serve your future lodging needs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed Hilton Garden Inn Montreal Centre-ville also viewed

Le Square Phillips Hotel & Suites
4.5 of 5 stars 736 Reviews
Montreal, Quebec
Show Prices ABS:HotelCheckRates-d259456?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Embassy Suites Montreal
4.5 of 5 stars 424 Reviews
Montreal, Quebec
Show Prices ABS:HotelCheckRates-d671513?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Auberge Bonaparte
4.5 of 5 stars 277 Reviews
Montreal, Quebec
Show Prices ABS:HotelCheckRates-d155208?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 169 hotels in Montreal, ranked by popularity »

Been to Hilton Garden Inn Montreal Centre-ville? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Hilton Garden Inn Montreal Centre-ville

  • Montreal Hilton
Address: 380 Sherbrooke St. West, Montreal, Quebec H3A 0B1, Canada
Price range (per night):* INR10,087 - 15,939

Owners: What's your side of the story?

If you own or manage Hilton Garden Inn Montreal Centre-ville, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Hilton Garden Inn Montreal Centre-ville
Show the lowest price for this hotel (from our partners)
Show Prices