My wife and I took our daughter, son-in-law and their two kids for a weekend stay in Montreal and decided to try Le Crystal. We live near Montreal and have stayed at most of the major hotels in downtown Montreal and in Old Montreal. We had never, however, stayed at Le Crystal which is relatively new to the Montreal hotel scene. We decided to give it a try and we were not disappointed. The entire staff was very courteous. We had two adjoining rooms and because we arrived early one of the rooms was not yet ready. They allowed us access to our one room and quickly finished cleaning the second, then promptly notified us when it was ready.
The location is right across from the Bell Centre so if you are going to a Canadiens game or any other event there, it is a very convenient location. Lively Crescent street is just one block over. It is an all suite hotel and we had two deluxe suites. Some of the comments indicate that the classic suites are small so that it why we opted for the larger suite. It was a nice size with a kitchenette area and a separate sitting area. The bed was a luxurious king with a bearskin throw on top of it. Nice touch. The bathroom was huge.
It is a good hotel for families because of the large pool which is about three feet deep. Good for both laps and for kids to play. A lifeguard was on duty all the time. Great views of Montreal from the pool floor plus an outdoor hot tub which we scurried to on a cold January day. We didn't try the restaurant but did have a drink at the bar and it seems very attractive.
Would definitely recommend this hotel.

First impressions is that Staff are courteous and rooms are clean and have a condo feel. A 'queen superior' was probably not the appropriate room for a couple. The bedroom is extremely small. We're constantly bumping into each other. If I was working here by myself on business this suite would be great. The washroom is very spacious. The duvet appeared washed several times and lost its fluffiness. Comforter was sub standard compared to the fluffy duvets you get in standard rooms in other hotels. We are in room 613 and have a dull view of the YMCA. If you want a view make sure to request it.

This hotel was great! It's beautiful from the outside and the room and bathroom were both large. The bathroom had a glass standing shower and a jacuzzi tub next to it with designer toiletries. The kitchenette came equipped with everything (except a wine opener!) including a nespresso machine- which we used every morning. The hotel is right behind rue catherine and nearby many clubs/bars and shopping areas. It's also 2 blocks away from a BIXI station. We went for our honeymoon and received a small welcome note and small gift in our room which was very lovely. Would definitely recommend this hotel. There was also a lovely outside area in the back of the hotel with furniture. For us- it was worth every penny!

Visited hotel for use of spa Isba. Staff at reception, massage, and pool area extremely courteous and helpful, especially valet service. Enjoyed a competent massage and facial. Overall very clean and and well kept, situated just steps from Molson center. Only negative is Ester who runs the spa that is rude and even accussed us of not paying for services (even though we had paid earlier in the day). Ester did not even offer an apology after finding the payment.