The parking lot is controlled by your room card, when it doesn't work immediately, you're stuck behind many vehicles. The executive suite is on the 14th floor. The hallway was under construction, way into the evening when I checked in. It was a mess, and the maid dragged in the mess from the hall into my room, and didn't notice, leaving it there. The front desk staff charged $80 per night, for a deposit, which is more than any place I've ever stayed. When I argued, he said he would turn off phone usage and tv movie usage, and reverse the deposit charges. He reversed the deposit charges in front of me, but the next day Visa advised he still charged $170 without advising me. The next night, I saw a customer having a heated argument regarding the fact they would not accept her Expedia booking, which was fully paid, but which never got to them. The location is extremely difficult to drive around, situated immediately next to a subway terminal, and leading out directly onto a major highway. For all of my travels, despite the beauty and comfort of the room, I had driving, parking, hallway, and deposit issues which I haven't had elsewhere. Expensive restaurant.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
27 February 2012
Dear trip advisor member ( Farida D)
We have noted your comments and please accept our most sincere apologies. Thoses events are as unusual as regrettable. It is through feedback that we will be able to improve in the future. We have renovated our hotel during the slower season and I am sorry to hear that it affect negatively your stay. Many upgrades and amenities was input during december such as our new parking security facility, new carpets on several floor of the hotel, bistro newly renovated..etc. We were also aware of the difficulty to access the hotel which we had no control since the city had to do some contructions. We are very happy to say that it's now over and you can access easily the hotel on both side ( on De Serigny street or Lafayette blv/by the 132).
We sincerely hope to have the pleasure to have you with us again so we can demonstrate that the quality of our service is far superior to the impression that you had to keep during your last visit.
I would like to invite you to contact me for more informations or for any suggestions you would like to tell me.
Waiting for the enjoyment of your next visit, please accept the expression of our full consideration.
Sincerely,
Sarah Maisonneuve
Sales manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC