We travel frequently in 100$ a night hotels and know what to expect. We chose to stay at this hotel while visiting Lac St-Jean because of the picture of the swimming pool and the positive reviews. As soon as we came in we got a sour feeling. There was such a strong smell of cigarettes by the first floor elevator that we decided to take the elevator by the second floor. The room was quite ugly (stucco on the walls, very old looking carpet... and the beds were extremely hard (springs we poking through the mattress). There was also very little water coming from the shower so it was quite difficult to rinse yourself. We asked to change room because we knew that sleeping would be difficult but the man at the front desk did not know if there was any room with newer beds.
The restaurant was very expensive, so we decided to eat out.
There is only one elevatore for the whole hotel and the housekeeping service uses it constantly so if you are lucky enough to get the elevator you have to share it with a large loundry cart.
We were in bed wondering how we would be able to sleep on these uncomfortable beds, when we saw someone running by our sliding door. Since our sliding door was opening on the roof of the hotel, we had kept our curtains open, so you can imagine our surprise to see someone out there. We phoned the front desk who suggested that it was the wind... But my husband had seen a man running outside. We made sure that the sliding door was locked and the curtains closed.
The pool was fine, nothing special but fine; it was however quite strage to have some roomes with their sliding doors opening on the swimming pool; so, when you are swimming, you see the inside of these bedrooms...
We were very disappointed with our stay. This was not a business trip, it was a cute family and we did not expect a smelly, dirty and uncomfortable stay. If we come back to Chicoutimi, we will choose a different hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
19 October 2010
Thank you for your review about your stay. Be assured that your comments have been heard and actions have been taken. We asked to our housekeeping department to pay particular attention to mattresses and inform us if there are mattresses that need to be changed so that can be done before the end of the year. We strive to achieve the complete satisfactions of all our guests. In regards to the restaurant menu, our pricing is in line with similar properties in this area and we feel that we offer good value given our location and extensive facilities. However, in your case it appears we failed to meet your expectations, and for that I am truly sorry.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC