We were going to this Hotel because some friends of ours were celebrating their wedding anniversary. I had booked my reservation over the phone. The room was reserved for 2 adults which was supposed to have a double bed and a sofa bed. The price was set accordingly, However after arriving in my room we realized that this was a very basic room, the lower grade with only one bed, no sofa present.
Hotel was full for the week-end, apologies, but they could not find us another room to meet our criteria set at reservation time. They could only bring a mini roller bed.
Very disappointing solution. They reduce our rate by a few dollar.
I have to say that the young staff were very polite, courteous and smiling.
Hotel is in need of new carpet, dark corridor, I was not impress and certainly would not used the "word" in need to be a 4 star hotel, they barely make it to 2.
Try another place, although well located, right downtown, but this city is not very big, any better hotel will served you better.
I am still waiting for a return phone call from the manager in service at the time of my check in, He has not returned my call for my billing inquiry.
I will not used that hotel in the future.
