This summer we intended to stay at the Comfort Inn in Mont Laurier, Quebec in July. To make sure we got the rooms we wanted at the hotel we made a confirmed booking well in advance.
We got confirmation of our booking of a room with two queen beds and a whirlpool in bath.
When we arrived at the hotel we were quickly given the key to what was supposedly our room except that we found out on asking that it was a room with one queen and no whirlpool.
The very young lady who dealt with us first assured us, after scrutinizing her computer screen, that that was the room we had booked. On being shown a printout of the booking
she abandoned everything to a young male colleague who seemed to be able to find the correct booking fairly quickly. He thereupon announced that they were out of the rooms we had booked.
All he could offer us was either a king bed room with no whirlpool for the same price, or a room with the two queens and whirlpool in another hotel, which he would offer us at a "special rate" to make ammends for the inconvenience. He assured us that this hotel (run by the same owners) was of exactly the same standard as the Comfort Inn. We believed him and chose the latter.
The hotel we were sent to is called the Dynastie and it is sadly in need of repair and refurbishing. I have rarely seen such dirty carpets in a hotel! This all explained the "special rate"!
I suspect this is the only way the owners are able to fill the Dynastie!