NOT IMPRESSES-WOULD NOT RECOMMEND THIS HOTEL IN ANY WAY!! Rented this hotel for 1 month (which was paid in full up front) & asked to extend the stay for 2 more days to attend a graduation and asked if it was OK to have breakfast because we didn't have a lot of food in for our last 2 days. Desk clerk gave a price which was promptly paid and said we could come for breakfast. We went out & came to our room to find the key did not work. Manager said we had to pay more to stay there because the desk clerk was not authorized to give us the price he did. We were told that we had breakfast & weren't allowed to (advertised as breakfast included) & they could charge us $10 each. The owner (I think) saw us at breakfast & didn't say anything about breakfast then. How are we responsible to know what the desk clerk can & cannot offer? Not our fault..if the employees in an establishment are dishonest the company should suck it up. The manager would not give us a receipt for our payment as he said "I won't give a receipt for money that I didn't collect". They would not give back a cheque for $1000 (payable to the owner personally) that was put down for a damage deposit. Called the owner, who yelled at me and threatened to evict me. She said I should know that breakfast isn't included in monthly rentals (how would I know this, by osmosis? Plus we asked-it was the first time we had breakfast). She hung up on me too. My guess is that they are cash strapped…since we were all paid up in a hotel that advertises "free breakfast" who would make such a big deal about the breakfast? Really? This is off season in PEI and the hotel had very few customers in it. There's more, but it would take pages to explain. Since both the Manager & Owner yelled at me when I did not raise my voice and neither one would let me get a word in edgewise or listen to me, I could not recommend this hotel in any way. It ruined our stay in PEI and was the last memory of PEI. MANAGEMENT NEEDS CUSTOMER SERVICE TRAINING AND LISTENING SKILLS!
- Econo Lodge Charlottetown
- Charlottetown Econo Lodge
