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Econo Lodge – reviews, photos

20 Lower Malpeque Road, Prince Edward Island C1A 7J9, Canada
Hotel amenities
Econo Lodge
Ranked #23 of 26 hotels in Charlottetown
3.0 of 5 stars 45 Reviews
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45 reviews from our community

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Traveller rating
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Date Rating
Winnipeg, Canada
1 review
3 helpful votes 3 helpful votes
“Worst/Rudest customer service EVER!!!!!!”
1 of 5 stars Reviewed 24 October 2011
3
people found this review helpful

NOT IMPRESSES-WOULD NOT RECOMMEND THIS HOTEL IN ANY WAY!! Rented this hotel for 1 month (which was paid in full up front) & asked to extend the stay for 2 more days to attend a graduation and asked if it was OK to have breakfast because we didn't have a lot of food in for our last 2 days. Desk clerk gave a price which was promptly paid and said we could come for breakfast. We went out & came to our room to find the key did not work. Manager said we had to pay more to stay there because the desk clerk was not authorized to give us the price he did. We were told that we had breakfast & weren't allowed to (advertised as breakfast included) & they could charge us $10 each. The owner (I think) saw us at breakfast & didn't say anything about breakfast then. How are we responsible to know what the desk clerk can & cannot offer? Not our fault..if the employees in an establishment are dishonest the company should suck it up. The manager would not give us a receipt for our payment as he said "I won't give a receipt for money that I didn't collect". They would not give back a cheque for $1000 (payable to the owner personally) that was put down for a damage deposit. Called the owner, who yelled at me and threatened to evict me. She said I should know that breakfast isn't included in monthly rentals (how would I know this, by osmosis? Plus we asked-it was the first time we had breakfast). She hung up on me too. My guess is that they are cash strapped…since we were all paid up in a hotel that advertises "free breakfast" who would make such a big deal about the breakfast? Really? This is off season in PEI and the hotel had very few customers in it. There's more, but it would take pages to explain. Since both the Manager & Owner yelled at me when I did not raise my voice and neither one would let me get a word in edgewise or listen to me, I could not recommend this hotel in any way. It ruined our stay in PEI and was the last memory of PEI. MANAGEMENT NEEDS CUSTOMER SERVICE TRAINING AND LISTENING SKILLS!

Room Tip: A room got robbed of a TV while we were there. Hotel owner demanded to know why we didn't call...
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  • Stayed October 2011, travelled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Jo-Ann L about Econo Lodge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, ON Canada
Senior Contributor
34 reviews 34 reviews
Reviews in 32 cities Reviews in 32 cities
52 helpful votes 52 helpful votes
“No Internet signals in the basement rooms”
3 of 5 stars Reviewed 8 September 2011
1
person found this review helpful

The wireless internet signal cannot reach my room at the basement, but the connection is ok at the lobby / breakfast area. The staff knows about this but shows no interest in getting it fixed. The building is old (though not that terribly old), and the maintenance is apparently very stretched. The odour at the corridor and the room is quite unpleasant, but is still tolerable. But this motel offers a few rooms with 3 double beds - at the price same as regular rooms! The Breakfast area has quite a few tables - plus a patio, but the variety and quality is quite limited.

  • Stayed August 2011, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Snowbird888 about Econo Lodge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlottetown, Canada
1 review
“I loved it!”
5 of 5 stars Reviewed 29 August 2011

Nice Personal.
We spent there 7 days in this hotel and it was great vacation in PEI! We will come back!

Regards Zinchuk Family
Thanks Mike and to George with Georgina!

  • Stayed August 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Gusavka about Econo Lodge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Halifax, Canada
1 review
1 helpful vote 1 helpful vote
“Old Building, Loud Pipes, Super Thin Walls”
1 of 5 stars Reviewed 25 August 2011
1
person found this review helpful

My family and I stayed in 2 rooms at the Econo Lodge in Charlottetown PEI on Aug 18 , 2011 and all I can say is DON'T STAY HERE! It was impossible to get any sleep in either room because of how thin the walls are, you can even hear other people flush their toilets!! The pipes are so loud, and people on the floor above us were not partying but talking at normal room voice and I could make out most of their conversation from our room. Its ridiculous how un-soundproofed this hotel is. I have sent several emails to the hotel directly and to the head office with no response from anyone, not even a sorry for your inconvenience. If you are travelling with your family and looking for a hotel to sleep in, this is not the one for you.

  • Stayed August 2011, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask NancyfromNS about Econo Lodge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Kudos to the staff--I can't thank them enough”
4 of 5 stars Reviewed 2 August 2011

We wound up at the Econo Lodge after our vehicle broke down. The staff were beyond helpful. The first room we had was similar to what is described --older but Super CLEAN. In their defence it was the last room they had --they rent out the more updated ones first--SO BOOK EARLY . The second room which they moved us to as soon as they had one was great. Updated.. REALLY CLEAN. Great matresses... now onto the important part. The staff couldn't have been better. Everyone smiled, checked in with us... helped us with every small need... they WENT ABOVE AND BEYOND for us! If you want to understand what PEI is about and what Island hospitality is GIVE THEM A TRY. They took a stranded family under their wing and made us feel like we were home. The folks on the desk were helpful, obliging and helped us figure out a rental car on a Sunday when everything was closed. The cleaning staff found my daughters IPOD touch and made sure she got it back. The pool guys fixed were friendly, personable and kept the pool perfectly balanced, krystal clear and CLEAN. The outdoor HEATED pool is heated and during our stay was 90 degrees.. no kidding .. it was bathtub hot. They are pet friendly! It was such a relaxed atmosphere I felt like I was staying at a friends cottage. They are not the newest most uptodate but they are definately VALUE for the price. The folks who put out the breakfast in the morning were attentive and hovered to make sure nothing ran out and folks were getting what they needed! When was the last time you went somewhere where the people seemed to all care about you... all of them. CUSTOMER SERVICE is important! Newer might be nice but Customer Service goes a long way. Give them a try. Book early.. stay in the main lodge. :)

  • Stayed August 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask vacationer181764 about Econo Lodge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Econo Lodge

  • Econo Lodge Charlottetown
  • Charlottetown Econo Lodge
Address: 20 Lower Malpeque Road, Prince Edward Island C1A 7J9, Canada
Price range (per night):* INR5,350 - 8,638

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