I have stayed here numerous times and have found the staff to be first class. My last stay was January 1, 2012 and even though the hotel is no longer a Radisson, the staff continues maintaining the rooms perfectly. The front desk has also been very nice about late check out when I have needed it, which is a great plus. There is a shuttle to the Casino every Friday and Saturday. I wish there were one every day.

The Hilton and the Riverside should get together and run a shuttle on the other days. It would make winter Casino runs so much nicer.

On the minus side, the TV is a 15 year old Phillips Tube type that was a bad TV even 15 years ago. As another person indicated, the toilet is mounted so close to the wall you will feel a bit claustrophobic. The Select number bed is very nice and allows adjustments from soft to firm, and even a different adjustment for my wife on the king bed than what I selected. If you hate select beds this is a minus. There is free internet service in each room, BUT NO WIRELESS service except in the lobby.

I feel you can't go wrong staying here or at the Hilton next door.

The hotel and the rooms are very clean, fairly spacious and the service was good. The fact that the decor in some rooms is a little dated and they have older tube TV's didn't bother us. We enjoyed the pool and hot tub. The problem was an uncomfortable bed, a hot room and noisy neighbours. Some people apparently love the Sleep Number Beds, but we've never used them, were given no instruction on how to set them up, and no matter what we did our king size bed felt lumpy and uncomfortable. Second, the room was 74 degrees F. The first night we turned the heat off, but the temperature never dropped. When we asked for assistance the next day they sent someone up and essentially we were running the air conditioning -- in December! The noisy unit kicked on and off all night and whenever it went off the room would heat up again very quickly. Lastly, the hotel is easy walking distance to the casino, so if you've got a family looking to sleep be aware that there are going to be other people wide awake in the hotel at all hours. Our neighbours on the first night talked loudly in their room past midnight and then headed out to the casino, returning in the wee hours.
We got a deal on our two rooms through Expedia. If we had paid full price, I would have been more than disappointed with this hotel experience.

This is a great hotel, the view was amazing, and the beds are so comfortable. We found the staff to be the best in Windsor.

I did not prebook a room because we wanted to see it first ,and when I asked I was told NO I could not preview the room..in all our travels this has never happened most hotels are happy to show their rooms .We needed a room so we took one on the 19 th floor. The elevator was noisy and slow, when we arrived on the 19 th floor we were greeted with a very musky,moldy smell and carpeting that was old and stained. The entrance to the room was claustrophobic , the toilet paper is so close to the toilet you have to sit a bit sideways so your arm is not hitting the roll, the carpeting was old and stained. The furniture should have been donated to a thrift store many years ago.
The good news is that the bed and pillows were very comfortable.
Not only would I not recommend this hotel to a friend I would not recommend it to an enemy.