I cannot tell you how the stay is, but I can tell you a little about the management. We booked our reservation just two days in advance of our driving trip planning to stop over for one night on our way to Detroit. We got stuck literally in London on HWy. 401 for 3 hours due to a multi-car accident and ended up staying at a motel in London since it was so so late in the night by the time traffic got moving. At the point of making my reservation, the employee I spoke with was so very courteous and helpful. He asked for a credit card number. I said that I will be paying cash. He said it is simply to hold the room. He said nothing about a cancellation policy or that my credit card would be charged if I do not show and do not cancel which really is a pretty big piece of information. Any Hotel I have ever dealt with has always informed me of such cancellation policies and procedures. I guess they were happy that they got my credit card and that I booked 2 days in advance figuring I was automatic $$$ so they did not say anything to me. Well when I saw this charge on my credit card, I called the motel to ask to have this charge reversed. From the moment I told the manager, Mike Zooney, the reason for my call, he became very argumentative, extremely radical, defensive, offensive and was just unbelievably unprofessional. He would not even listen to what I had to say... He simply inflamed the whole situation. This to me is a true reflection of what the service is like and tells me that he and his management team know full well what they are doing when they take people's credit card information and say nothing about the company's policies.
I believe that In good business the responsibility lies with the company to inform it's customers of such important policies and procedures not the customer's. Some might say- well the motel held a room for you which means they were out money for the night. Fine, if that's the thought... But I say again that I think the motel should inform it's customers of such policies and procedures- it's just simply good business practice!. ALso if the motel was not full for that night then again all the more reason not to just go ahead and charge someone's credit card.
Needless to stay, i will not be making a reservation at this motel again.
KF
- Devonshire Hotel Windsor
- Devonshire Motel Windsor
