Beautiful Hotel... very chic room interior with lots of beautiful furnishes... service was a 5 star or what I expected from this level of a hotel. Amazing service, we did not have to lift one finger at all. The hotel is just gorgeous and looks like they thought about everything down to the smallest detail. Friendly helpful and welcoming staffs. Best stay in this hotel. Will stay again.

We stayed here for four nights after our skiing trip in Alberta. Upon Arrival the staff were great and took our bags up to the room. We were then taken up to the room and given a tour of the features which I found a little pretentious as all obvious.

The deluxe room was spacious and the bathroom was great. I found the room to be very similar to Aria in Las Vegas (same space and very similar decor) most modern hotels now are of this standard.

The "One" restaurant was closed for renovation and we were made aware of this two weeks before arrival. However, after the first night we had a piece of paper under our door informing us the pool was closed until the 11th Jan and was also being renovated. Poor. We chose this hotel over Le Germain for the extra benefit of the pool, so this was disappointing. I spoke to the reception about "alternative arrangements" which the letter quoted to see what they were? I don't think there was any other "alternative arrangements" as I had to suggest perhaps they had an arrangement with another hotel to use their pool? The reception called back and had arranged for us to use the Four Seasons pool which I think they should of had in place before someone asked.

The hotel WIFI was also poor and regularly dropped out and one morning was not working at all. I was told it simply was not working and its being looked into after an hour later we had to go across the road to Starbucks to log on.

Upon checkout we were greeted with the additions of $15 a day for "local calls" which we made none and internet charges. After pointing out we had made no local calls and the WIFI was poor they did take that off the bill. At no point was there any mention of the charge for WIFI and considering you do not have to put your room number in to connect Its an additional standard charge. Five star hotels should be building the norm such as WIFI into the price of all rooms as is a basic requirement.

Having stayed at other 5 star premium hotels this one just doesn't match up. Its more a four star and on that basis would in hindsight choose Le Germain hands down.

I Would say I spend 40-50 days per year in hotels, not often do I have the pleasure of staying in hotels like The Hazelton. From the moment you arrive you are greeted by a team of friendly, professional, and well versed valets and it only gets smoother from there. Front desk staff had me checked in and minutes and escorted up to my room.

The room was very well designed with a spectacular bathroom and closet, exceptional bed and an extensive pillow menu that almost topped the room service. In addition to the bedroom the living room is the perfect home away from home, with a great couch, flat screen and deck and chair.

I also had the time for a little fitness in what felt like a private celebrity gym, top of the line equipment with fresh towels cold or room temperature water and a great steam to finish off my workout.

All and all this hotel is my new home away from home.

*One the restaurant in the hotel is 5*, can't miss on that menu.

Enjoy,

Adam

Was fortunate enough to experience staying a few nights at this fantastic hotel! Absolutely loved my entire experience, which started when I arrived with the amazing door staff, and courteous, extremely accomodating front desk staff....they started my experience here off right, and that exeperience continued throughout my stay. Beautiful rooms, great location...I really haven't had a better hotel experience in downtown Toronto than I had here. Would recommend this hotel to anyone! Enjoy!