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One King West Hotel & Residence – reviews, photos

4.0 of 5
1 King Street West, Toronto, Ontario M5H 1A1, Canada
Hotel amenities
One King West Hotel & Residence
Ranked #31 of 119 hotels in Toronto
4.0 of 5 stars 689 Reviews
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689 reviews from our community

What travellers say about this hotel
  • Great location(18)
  • Cn tower(12)
  • Washer dryer(10)
  • Friendly and helpful(9)
  • Very clean(9)
  • Eaton Centre(9)
  • Subways stations(6)
  • Room service(5)
  • Old bank(5)
  • Kitchen area(4)
Traveller rating
    309
    230
    71
    48
    31
Only show reviews for Family (49) | Couples (283) | Business (169)
Date Rating
Falkirk, United Kingdom
Contributor
11 reviews 11 reviews
5 helpful votes 5 helpful votes
“Don't look anywhere else in Toronto”
5 of 5 stars Reviewed 6 February 2012
1
person found this review helpful

I've stayed in a good few hotels in Toronto over the last year as I travel on business and I now make a point in booking in the One King West as well as the other guys who travel with me.

When your away from home you try to find the place that feels a little like home and this can be said here. Steve the GM and all the staff from management through to the kitchen, bar, reception and the parking guys are helpful, friendly and professional. The food is really good, the rooms are more than big enough for a single business traveller as well as couples, super clean & the hotel couldn't be in a better location in downtown.

On my last trip my wife came with me and she can't stop raving about One King West, and she's not easily pleased...

The gym on the 17th floor is small, yes, but has everything you need and I've never been in and had too wait for equipment.

Along with the hotel being within the PATH system and close to the main entertainment area it's position on King Street allows for a short walk to a multitude of top restaurants and bars honestly, you don't need to look anywhere else in Toronto downtown.

Room Tip: Ask for a high floor and if you can get them any room that finishes 10.
See more room tips
  • Stayed February 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve O'Brien, General Manager at One King West Hotel & Residence, responded to this review
29 February 2012
Hi David E,
I’m really glad to hear that both you and your wife enjoyed your stay with us. We aim to please our guests and it’s wonderful that we can be your home away from home while you’re in Toronto. I continue to hear great reviews from our guests about our fabulous location and friendly staff. I’m glad you agree that we’re truly second to none!
I look forward to seeing you again the next time you’re in Toronto.
Steve O’Brien
General Manager
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Toronto
1 review
1 helpful vote 1 helpful vote
“Excellent food...people friendly”
5 of 5 stars Reviewed 26 January 2012
1
person found this review helpful

We have been regular customers of One King's lobby bar for the past four years. Although we haven't had the chance of visiting over the past few months, we finally had the opportunity to eat at the lobby bar this past weekend. You can count on the food to always be delicious, and we once again were not disappointed....YUM! More importantly, the friendly smiles of their dynamic duo, Junard and Melissa, were exceptionally welcoming. Nothing was too much for them. Any request we had was greeted with a smile, and delivered in a timely fashion. Thanks guys for yet another wonderful evening. We'll be back soon!! (Nonnie and Howard)

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask CoachTO about One King West Hotel & Residence
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve O'Brien, General Manager at One King West Hotel & Residence, responded to this review
29 February 2012
Hi Nonnie and Howard,
Wonderful! I’m glad you’re happy with our friendly staff and our food and continue to visit us. I’ll be sure to forward your comments to our Executive Chef.
All of our staff take guest satisfaction very seriously and I’m happy to hear that you are satisfied guests.
We look forward to seeing you again soon!
Steve O’Brien
General Manager
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Mexico
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
“Nice...but small”
4 of 5 stars Reviewed 24 January 2012

Rooms have a nice little kitchen along with the sleeping area and a small desk. Decor is modern. The location is great right on the corner of King and Yonge St. and there is a nice bar/restaurant in the lobby.

My only complaint is that the place is tiny, in ever respect. The rooms are tiny, especially the bathroom where the sink, toilet and stand up shower are just crammed in there. The same goes with the gym, which needs double the space and equipment to handle the users. The elevators take forever too!

All in all, a nice hotel for a single person traveling on business, but don't even think of having more than one person in the room...you'll be tripping all over each other.

  • Stayed March 2011, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve O'Brien, General Manager at One King West Hotel & Residence, responded to this review
29 February 2012
Hi Steve D,
I’m glad to hear you enjoyed your stay at our hotel. We’re proud of our amenities and location (in the heart of the city!) and I’m happy that you found them to meet your standards.
We’d like to welcome you back to our hotel the next time you’re in Toronto. I’m confident that we’ll be able to find a more suitable room to meet your needs.
Steve O’Brien
General Manager
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London, Ontario Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Not a Four Star”
2 of 5 stars Reviewed 23 January 2012

Great location without a doubt but not a four star hotel. Lobby area is dark and depressing. This was a bank in a previous life ..... enough said. Hostess at the lobby bar during our visit needs to research available anti-depressants. Our room was very small but well equipped (i.e. microwave, fridge, washing machine & dryer. Carpet in the room needed serious cleaning (were the stains blood or red wine?). Valet parking staff were awesome! We will not stay there again.

  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask GinandTonic99 about One King West Hotel & Residence
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve O'Brien, General Manager at One King West Hotel & Residence, responded to this review
29 February 2012
Hi Ginandtonic99,
I’m glad to hear you were happy with our location, our amenities, and our valet staff, but am sorry to hear you weren’t pleased with your stay. We value our reputation as a leading hotel in Toronto and guest satisfaction is really important to us. Your feedback is very useful in helping us to keep getting better.
If, in the future, you’d like to give us another try, please email me directly at gm@onekingwest.com. I’d be happy to personally welcome you back.
Steve O’Brien
General Manager
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2 reviews
Reviews in 2 cities Reviews in 2 cities
“Great Stay”
4 of 5 stars Reviewed 21 January 2012

Excellent room, great service, bfast is not so great but I would stay here again without doubt.

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Nbisconti about One King West Hotel & Residence
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve O'Brien, General Manager at One King West Hotel & Residence, responded to this review
29 February 2012
Hi Nbisconti,
I’m glad to hear you enjoyed your stay with us. We pride ourselves on providing great services and amenities to our guests and I’m happy that we met your standards.
We’re currently working on revamping our restaurant menu – I’m confident you’ll find something that suits your taste if you’d like to give us another chance.
I look forward to welcoming you back to our hotel the next time you’re in Toronto!
Steve O’Brien
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about One King West Hotel & Residence

  • One King West Toronto
  • Suites Toronto
  • King Suites Toronto
  • One King West Hotel Residence
  • One King West
  • Suites 1 King West
Address: 1 King Street West, Toronto, Ontario M5H 1A1, Canada
Price range (per night):* INR9,914 - 17,083

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One King West Hotel & Residence
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