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Downtowner Inn – reviews, photos

4.0 of 5
117 Pembroke Street, Toronto, Ontario M5A 2N9, Canada
Hotel amenities
Downtowner Inn
Downtowner Inn
Downtowner Inn
Downtowner Inn
Downtowner Inn
Downtowner Inn
Ranked #108 of 119 hotels in Toronto
1.5 of 5 stars 111 Reviews
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111 reviews from our community

    Trip type
Traveller rating
    1
    8
    15
    14
    73
Date Rating
Hamilton, Canada
1 review
4 helpful votes 4 helpful votes
“Dont' go!!!!”
1 of 5 stars Reviewed 12 December 2011
4
people found this review helpful

Yes the price is attractive but don't go!!! It is dirty, there was hair in the washroom and the worst part, me and my friend were bitten by INSECTS during the night and we had a terrible allergy for many days. I even saw an insect on my pillow when I woke up.

So if ever you decide to go, it is at your own risk!!

Stayed December 2011, travelled with friends
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Ask anna j about Downtowner Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baltimore, Maryland
1 review
4 helpful votes 4 helpful votes
“Horrible horrible experience!!! THIS PLACE SHOULD SHUT DOWN!”
1 of 5 stars Reviewed 12 October 2011
4
people found this review helpful

Dirty, dirty, dirty!!! The room smelled like cigarette smoke and dirty socks. The comforter and bed sheets had holes in them and had a bad smell-- probably wasn't washed in a long time!! So we slept in our clothes on top of the comforter. Little did we know it was infested with bed bugs and we ended up waking up all night long because we couldn't stop itching and scratching all over. We had bug bites all over and especially our legs. Red marks and rashes bigger than the size of a dollar!!! I had to see a doctor and still have scars (now brown all over) to show for it. The better business bureau needs to know about this place and shut them down!!

And way overcharged-- we paid close to $150 dollars for one night during the film festival because we couldn't find a hotel at the last minute that was reasonably priced and close to where we needed to be. Had we known how awful this dump would be, we would have stayed elsewhere and paid more. Wouldn't recommend this place to my worst enemy! STAY AWAY!

And furthermore, the t.v. was broken, the paint was peeling, the carpet was old and smelly, a big hole on the wall under the sink by the pipe, the towels were soiled, and we found dirty hair still in the bathtub from the previous customer.

We did not want to eat breakfast there! Couldn't imagine the health hazard and unsanitary conditions in their kitchen. We left first thing in the morning thoroughly disgusted!! This was the worst place ever hands down. The staff does not care at all!!! If they did they would have done something already! Wish we had read the reviews before we booked. Be smart and STAY AWAY!!! And save your money and your health. Big big disappointment. Shame on them for doing business this way. This place should shut down before they face any legal issues!! I want my money back!!! A vacationer's worst nightmare -- ruined our entire vacation in Toronto. Read all the customer complaints about this place and take it to heart. You're better off camping outside.

Room Tip: Doesn't deserve a rating. It's a "zero" for me based on my experience.
See more room tips
Stayed September 2011, travelled with friends
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Ask BnZk_2c about Downtowner Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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16 helpful votes 16 helpful votes
“Bed bugs in the bed and dead bugs in the bathroom dirty dirty”
1 of 5 stars Reviewed 28 September 2011
3
people found this review helpful

First time I have ever left a hotel. I was in room 4 on the main floor. I can't explain how gross this was. I was put off during my hour or so in the room before I pulled back the bedspread to go to bed and found a bedbug. I found two more (took some pictures) and left. Front desk was useless. If you stay here after being warned you deserve to take bedbugs home with you. If they paid you it wouldn't be worth it.

  • Stayed September 2011, travelled solo
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask puremega about Downtowner Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa
1 review
1 helpful vote 1 helpful vote
“DO NOT Stay At This Place!”
1 of 5 stars Reviewed 18 September 2011
1
person found this review helpful

Bed Bugs. That is all you need to know about this dump! The staff could care less, they already know.

  • Stayed September 2011, travelled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask Ben C about Downtowner Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal, Canada
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Ineffably Lousy”
1 of 5 stars Reviewed 16 September 2011
1
person found this review helpful

If you are quite well travelled you tend to take the bad reviews with a grain of salt, characterising that the reviewer is perhaps one of those that doesn't seem to understand the 'you get what you paid for' notion. This is not one of those cases. It is one of those hostels/hotels that are so dirty and depressing that they actually make you smile, or perhaps even laugh (depending on your own personal reaction).

Anyway having originally booked a dorm room, we were upgraded to a private with cable tv included due to reception not having the right keys for the door. It was at this point where the overall filth wasn't such an issue as i had a reasonable trade off, however that was until the bed bugs came out. In all my years of travelling this was the first time that i had been bitten (eaten), which does heighten some naivety as to how incredibly itchy the bites really are.

However if you are short on cash then there's still a chance that you might book a night here anyway, but despite it being cheap be mindful that there is no added value. The disappointing part is it could be a lot better but no one there seems to care.

  • Stayed September 2011, travelled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask rob01_au about Downtowner Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Downtowner Inn

  • Downtowner Hotel Toronto
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  • Downtowner Inn Toronto
Address: 117 Pembroke Street, Toronto, Ontario M5A 2N9, Canada
Price range (per night):* INR4,425 - 7,953

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