La Grande Residence is contained within the Sutton Place Hotel. Its rooms have not been updated unlike the Sutton Place rooms. I attended a conference at the hotel, and had planned to stay in a Sutton Place room, but the studio kitchenette at La Grande was $10 less per night, and I thought it might be nice to have the kitchen facilities.

I found the room adequately appointed, but a little depressing (bathroom in need of an update). I would consider it 2.5 stars.

There are less expensive, more up-to-date suite type rooms nearby, although I liked the convenience of staying at the conference hotel.

I used the gym everyday and it was better outfitted than average.

My wife and I had booked at the start of 2004 for10 days in a one room appt late July early August. When we read some of the reviews we were quite nervous. However we loved staying here. Our appt (on the 19th floor) was spacious, clean and freshly decorated. The bathroom was clean and all caulking and grouting was snow white. The aircon worked. Apartment was well furnished and the kitchen and 2 large TVs beyond our expectation.

Yes some of the furniture had some scratches but overall was quite presentable and very comfortable.

Reception was efficient and room service thorough. Some of the lobby staff were a bit disinterested when they found we were in an appartment and weren't requireing valet parking - but hey thats lobby staff!

Overall we were delighted with the apartment which, given its excellent location, we thought to be brilliant value for money

I had the misfortune of attending the Sutton Place Hotel on a business trip.

First they lost the reservations I had booked online, and the concierge did all but blatantly call me a liar.

The 2 air conditioning units in my 20-ish floor unit were broken, and the room sweltering hot - these were fixed in time for my 2nd night in the hotel from hell.

There was black mould in my bathtub caulking - this was fixed by them tearing out the caulking.

The front door help was NO help at all - with the exception of Izzy who was exceptionally wonderful. They never attempted to assist with my 5 bags of luggage, or so much as hold the door open for me... too busy talking with each other.

The hotel staff then asked me to leave a day early, as whomever booked my stay entered the incorrect dates into the computer. This outraged me - the straw that broke the camels back.

They ended up offering me a free contenental breakfast which was of no use to me since the business was paying for my meals.

This hotel isn't good for anything besides a heart attack or anurism.

If you are looking for something special then look elsewhere. The Sutton Place is old and in need of updating. Just completed a stay in one of their apartments in The Grande Residence. Trust me there was nothing "Grande" about it ! The rooms were spacious but basically furnished. In fact, I think they purchased the furniture from a garage sale somewhere. The apartment was clean but very hot and stuffy. The windows only open 4 inches and the blinds need a good clean. The kitchen is well equiped and the bathroom standard. Nothing special here. The lobby is nice but thats about it. The staff are nothing special. Quite unfriendly and dissinterested. The concierge is the pits. Asked twice about a florist and they gave me the run around. I was notified that a fax sent by my office was in 2 days after it arrived. Not even delivered to the room. If you get a cheap rate then this place is OK but don't expect much. Otherwise, it's an old, tierd, over rated hotel. Choose something else !