Great place to stay, flights fly directly over this hotel so can be a little noisy. Shuttle to the airport is very handy. Bar is very quiet a night, resturant has a nice breakfast buffet in the morning. Staff very pleasant.

The gentleman at the front desk goes above and beyond th answer your questions and give your information ! Great job !

I generally try to stay with Marriott branded hotels and as such have been Platinum with Marriott for a while. I had stayed at this hotel on a prior occasion and had a horrible stay. Like some other people on this board I never received my wake-up call. Being an airport hotel I would think it would be one of the most important things they have to take care of. (I usually set my cell phone alarm but had a battery failure).

Anyway - dedided to give these guys a try again. Checked in the evening of Nov 7th. A gentleman completed my check-in. He seemed quite distracted. He asked me on three seperate occasions if I wanted points or gift for my Platinum Arrival gift. He gave me the key to my room and I headed to the elevator. Unfortunately the room number he wrote on the key does not even exist (that floor does not even exist). So I headed back downstairs and went to the front desk. This time a nice woman served me. Apologized and wrote a different room number on the card packet. I headed back to the elevator. Got to the room and the key didn't work. As a frequent traveller who travels over 175 nights a year there is nothing that is more annoying then getting to your room and the key does not work. Especially when you are lugging around bags, etc. So I again go back downstairs and tell the woman the key does not work. She says "Oh - looks like he didn't program the key right... sorry". She gives me a new key and a maintenance person who was watching offered to come up to my room to make sure it worked this time. Very nice of him. Finally got into the room.

Room quality is still not up to par with other Courtyward hotels. The beds are very hard, rooms are dated.

Nice pro - They offer free parking for Marriott Platinum Elite Guests (I think this is a great gesture and unfortunately it's not common among very many Marriott hotels; however, the full service Toronto Airport Marriott also offers this)

Looking at the reviews there are some people who have for sure had a great stay... unfortunately for me 2 strikes and I generally won't go back. The first incident of the wake-up call failure was bad. Then having to make 3 trips to try and get in my room late at night... they need to get some policies in place at the front desk to ensure these types of issues don't happen.

stay here twice in the last few months. clean and nice hotel near the airport. Staff is helpful. shuttle is fast and on time.....for one or two night stay near airport, it is nice.