If I could give this hotel less than terrible I certainly would.
The wireless did not work and even speaking with their help line and the desk clerk coming to our room and fiddling with some wires, it still didn't work. We ended up "stealing" a signal from somewhere local that was unsecured.
I flushed the toilet and we left for dinner. When we returned, the toilet was still running.
Dinner - oh my. Well, it appeared that the Swiss Pick Restaurant attached to the hotel really wasn't too interested in having any patrons. The waitress was more concerned about setting up the tables for the New Year's Eve function the next night. She asked us if we wanted to eat or just drink. If we wanted a drink, then we could sit at the bar. I said I thought I'd like some dinner and she begrudgingly led us to a table set up for diners. When we gave our order for a draft beer and a bowl of soup for my husband and a draft beer and a salad for me, her response was, "Is that ALL?" The voice inflection was all important. I had initially wanted a bowl of French onion soup, but the chef didn't have that. I could hear him say that he was too busy making Goulash soup for the next night's big function. The Caesar was delicious, though, I must admit.
When we finally gave up on trying to get the wireless internet to work, we tried to watch TV. The TV remote didn't work. We were so tired and frustrated from a LONG day of travel that we just gave up and went to bed around 8:30. The remote probably needs new batteries, but why should we have to tell them this? Where was the room maintenance and upkeep person?
Now about the heat - it was either oven hot set on LOW, or cold when we turned it off. There was no comfortable setting. It seemed to be an older style wall unit type of heater.
When we were checking out, the desk clerk made the mistake of asking if everything had been all right. I answered NO. Now here comes a positive remark about this hotel. She gave me 20% off the stay.
Also, another positive comment I can make is that our car was not damaged after being parked in this hotel's lot for a week.
Other than that, I can't think of too much positive to say about this hotel. We won't stay here again. There are so many other places in Toronto close to the airport with shuttles to the airport for us to choose from. I would say that this hotel needs some maintenance. The room overall looked old and shabby. We did save about $100 over two nights and parking our car. I guess that's a positive as well, but I still wouldn't stay here to save $50/night.
- Comfort Hotel Toronto
- Comfort Inn Toronto
