Dear Sir//Mam,
Please post this on your website to help other Travellers.
HOJO at 14 Roncesvalles Ave Toronto, ON M6R 2K3
This is a Really Terrible place to live. Please watch out for the following.
Rude hotel staff, extremely dirty carpet (check carpet color INSIDE the ROOM versus OUTSIDE the room). Outside the room the carpet is clean, but inside the room the carpet is stained with black shoe and feces marks (never washed!!!).
The comforter and the sheet underneath had the stains when I asked for the new comforter, i was given sheets in exchange. The size of their pillow is the size of the Diameter of your Head!!! That’s it.
There is a stain going from the side of the mattress all the way to the edge of the bed all the way to the carpet. Patches of these stains were on the carpet.
DO NOT trust the size of the rooms you see in a picture or photo. The ROOMS are Extremely TINY!!!
Online advertisement will talk about in room safe. There is NO SAFE.
Online advertisement will describe clean shower. I found pubic hair on the hair drier!!. When I brought to the attention of the staff, they did NOTHING.
Area where the hotel is located is very dangerous. Please be careful with you possessions.
There was NO fitness center. NO Parking facility, NO SAFETY DEPOSITE BOX, No CYCLING!!!
There is CONTINOUS LOUD NOISE from the Street Car (similar to light rail/Tram) ALL DAY and NIGHT.
It is really a terrible hotel please STAY AWAY because for a $10.00 difference they will rip you off saying "WE DID NOT PUT THE ADVERTISEMENT, the websites did. Complaint to the website not to us"
Sincerely
Distressed Traveler who lived at HOJO 14 Roncesvalles Ave Toronto, ON M6R 2K3 and became sick upon reaching home.
Room Tip: They charge the same room rates so why choose them
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
30 May 2011
Thank you for taking the time to leave a note with your comments on Trip Advisor.
Feedback from valuable guests assists us in improving our service and property on a daily basis. In addition, please know that your comments and suggestions will be addressed. However, we need to verify your name and date of stay in order to launch our coaching endeavors with the relevant members of staff. We would greatly appreciate if you could contact us either by phone 416 532 9900 or email gm13164@sterlinghotelscanada.com as our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations and make your stay as pleasant and comfortable as possible.
Once again thank you very much for your feedback. We look forward to hearing from you.
Sincerely,
Eugine Arul
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC