The Strathcona Hotel has been getting a makeover, but it misses the mark with some decisions. In my "deluxe" double room, the one closet had about 6 inches of space in which to hang items, which I had to squeeze past the ironing board and television both of which now live there. There is nowhere to hang a hand-towel, and the shutters (not curtains) were in two sections - the highest of which were too high for me to close without standing on the bed. There are signs for conservation all over the room, but the linens were washed anyway and there is no recycling bin for paper or cans etc. Plus, there is still a cost for wireless internet access (in a "business" hotel?!?) and only one elevator was working - so slowly I had to take the stairs each morning, which emptied into a back alley. I don't think I'll stay there again, even though the location is ideal.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
7 February 2012
Dear Guest,
We are gald that you found the location of the hotel ideal for your business needs and we greatly appreciate for your time to give us your valuable feedback. The guest room that you stayed in has not yet been renovated (Remaining floors 3-7 are expected to be completed by June,2012). In the redesigned rooms the TV's have been taken out from the closet space and replaced with flat screen TV's on the wall thus substantially opening up the closet space. The new furniture package is custom made which has helped to create more circulation within the room.
Your suggestion of the shutters is excellent and we will evolve a process so guests do not have to be inconvenienced.
Both the guest elevators are being modernised with the first one expected to be completed by the end of Feb,2012. In the interim we sincerely regret the longer than normal wait time for the one functioning elevator.Once the modernisation is completed our guests will enjoy an effecient, smooth and flawless ride.
All the rooms have a blue recycle bin placed under the writing desk.We will recheck to ensure no room has been missed out.
Once again thank you for your time and we do hope you will try our newly renovated rooms.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC