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Sheraton Toronto Airport Hotel & Conference Centre – reviews, photos

4.0 of 5
801 Dixon Road, Toronto, Ontario M9W 1J5, Canada (Formerly Renaissance)
Hotel amenities
Sheraton Toronto Airport Hotel & Conference Centre
Ranked #24 of 119 hotels in Toronto
4.0 of 5 stars 186 Reviews
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186 reviews from our community

What travellers say about this hotel
  • Very good(8)
  • Desk staff(3)
  • Front desk staff(3)
Traveller rating
    82
    73
    18
    9
    4
Only show reviews for Family (31) | Couples (33) | Business (78)
Date Rating
Whistler, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Could be great”
4 of 5 stars Reviewed 30 January 2012

I was pleased with the overall value of the hotel but feel as though from my first experience that if the front line staff had more 'wow' to them I would not be paying such an aggressive rate for this hotel. The rooms are nice however you can tell that they have done surface renovations (as opposed to full renovations) in order to bring up to Sheraton standards. Bed and bedding was second none! Very comfy and wish I knew where to buy those pillows. Thank-you.

Stayed January 2012, travelled with family
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Ask GMIan about Sheraton Toronto Airport Hotel & Conference Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan Woodburn, General Manager at Sheraton Toronto Airport Hotel & Conference Centre, responded to this review
13 February 2012
Dear "GMIan"

Thank you for the review. We're definitely working on being Great; and your feedback will only help us on that journey. Feel free to give me a call and I can assist with getting you some of those amazing Pillows!

Regards,

Dan
416-675-6100
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, Canada
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
70 helpful votes 70 helpful votes
“Great if you have an early morning flight”
5 of 5 stars Reviewed 24 January 2012

We stayed here on January 6, 2012 prior to an early morning flight.
Check in was very easy and quick and the staff was very friendly. The room was very comfortable with a nice big flat screen tv. The beds and pillows were extremely comfortable. Being so close to the airport we thought there would be a lot of noise but it wasn't bad at all and we slept well until our early wake up call. We ate dinner in the hotel restaurant and it was one of the best meals we have had in a hotel, very good! We made use of the shuttle to and from the airport and it was on time both ways.
Overall, it was a very good experience and we will definitely stay at this hotel again.

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask cairo20 about Sheraton Toronto Airport Hotel & Conference Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan Woodburn, General Manager at Sheraton Toronto Airport Hotel & Conference Centre, responded to this review
10 February 2012
Dear "cairo20",

Thank you!!! We truly appreciate you taking the time to write this wonderful review. The feedback is definitely a welcome morale booster for the team here at the Hotel. It's great to hear that their efforts are being appreciated.

In regards to Olio (the Hotel's restaurant); yes... we're certainly blessed with an amazing culinary team and a great Executive (and award winning) Chef. We see a lot of local area repeat business, which in my mind is a definite sign that Olio is not a stereotypical Hotel eatery.

All the best to you and please let me know personally if you plan to stay with us again; as I would appreciate the chance to thank you in person.

Dan
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Ottawa, Ontario
Senior Contributor
26 reviews 26 reviews
Reviews in 21 cities Reviews in 21 cities
11 helpful votes 11 helpful votes
“Great stay for one week on business”
4 of 5 stars Reviewed 23 January 2012
1
person found this review helpful

Stayed here for 1 week in January on business. Close to airport and highway 401. Room was clean, shower water was hot and beds were comfortable. I ate at the attached restaurant - Olio - every night for dinner and the food was excellent although a little pricey (e.g. $18 for chicken Caesar salad). Service was friendly. Internet is available in the room at a cost but is free at the business centre in the lobby. The hotel also has a nice gym facility and indoor pool.
Parking is an extra $15/day at this hotel.
Only drawbacks were: no free continental breakfast, charge for parking (but standard for Toronto) and no fridge in the room.
Overall a great stay. I would recommend this hotel for business or if needing a place to stay near airport. Not recommended for sightseeing in Toronto as it is too far from downtown.

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by mbellny for Toronto
Ask mbellny about Sheraton Toronto Airport Hotel & Conference Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan Woodburn, General Manager at Sheraton Toronto Airport Hotel & Conference Centre, responded to this review
1 March 2012
Dear "mbellny",

Wanted to thank you for your review and feedback. Much appreciated and we hope to see you again in the near future!

Safe travels,

Dan
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Lodz, Poland
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
“good sleep conditions”
4 of 5 stars Reviewed 21 January 2012

I stayed at this hotel for one night when I got stuck at YYZ airport because of the delayed flight. The room wasn't very spacious, however it looked very clean. Beds were very comfortable which was a huge advantage after spending so much time on the way to Canada. Staff was quite friendly and understanding, they let me make a phone call using their phone at the reception desk. Prices at the hotel's restaurant were quite high though. Overally it was a good experience.

  • Stayed June 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask greatboy about Sheraton Toronto Airport Hotel & Conference Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal, Canada
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“common areas nice - old bathrooms, no wifi, no in room safe, no minibar/fridge”
2 of 5 stars Reviewed 19 January 2012

Having just returned from an 8 night stay at this property, i was quite underwhelmed especially as an SPG Platinum guest.

Since the hotel was converted 2 years ago from a Renaissance to a Sheraton, the common areas have received a great facelift and are very nice by Sheraton standard.

The room is OK with a new carpet and updated furniture but the bathrooms are terrible having received no more than a coat of paint AT BEST. There is rust through the grout lines in the shower, layers of paint on an old door, archaic faucets and counter space, hair stuck to the ceiling etc...

I had a big issue with no in room WIFI in 2012, no in room safe and no minibar/fridge. Regardless of whether or not the hotel is privately owned and only operating as a Sheraton, should there not be some sort of "standard" that all hotels under the banner must follow? I felt that I was terribly inconvenienced by the above.

There is a pool at the hotel with enough of a chlorine smell to not go inside. My associate took the risk and had to wash his eyes after getting out with the emergency wash to alleviate the burning and dryness.

Bottom line, the hotel is acceptable, but don't expect anything special near the airport. The company that owns this property also owns the Westin Bristol Place across the street, with the same lobby rebranding they did at this Sheraton but there from the previous Wyndham. Same old rooms, same story, different address.

Room Tip: They are all the same....
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  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask seekay03 about Sheraton Toronto Airport Hotel & Conference Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan Woodburn, General Manager at Sheraton Toronto Airport Hotel & Conference Centre, responded to this review
13 February 2012
Dear seekay03,

Thank you for the constructive feedback. The conditions of the bathroom you describe is definitely unacceptable and I do apologise.

Although our team visits every room in the Hotel on a semi-annual basis to conduct preventive maintenance; apparently your room must have been missed (and maybe missed on a few rotations).

Regarding our pool… I don’t know exactly when you visited our Hotel; but wanted to let you know that as of Jan 1st we converted our pool to a Salt Water one; so thankfully gone are the days of chlorine smell.

Although we have free for guests WIFI in the Lobby and Restaurant areas and on a few guestroom floors... I definitely agree that all Hotels should have WIFI throughout in this day and age. On a positive for future visits we're just weeks away from introducing a new, complete coverage and stronger than typical Hotel's bandwidth service. This project has been in the works for awhile and implementation date is almost here.

Additionally, Although we're both under Starwood flags... wanted to explain that our Hotel ownership / management company has nothing to do with the Westin Bristol Place.

I would appreciate the opportunity to further discuss your stay if you would be so kind. Please feel free to call at your convenience.

Regards and hopefully we might have another chance in showing you what this Hotel is really capable of offering.

Dan

416-675-6100
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Additional Information about Sheraton Toronto Airport Hotel & Conference Centre

  • Renaissance Toronto Airport Hotel
  • Sheraton Toronto Airport Hotel
  • Renaissance Toronto
  • Toronto Renaissance
Address: 801 Dixon Road, Toronto, Ontario M9W 1J5, Canada (Formerly Renaissance)
Price range (per night):* INR7,561 - 13,946

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