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Sheraton Centre Toronto Hotel – reviews, photos

4.0 of 5
123 Queen Street West, Toronto, Ontario M5H 2M9, Canada
Hotel amenities
Sheraton Centre Toronto Hotel
Sheraton Centre Toronto Hotel
Sheraton Centre Toronto Hotel
Sheraton Centre Toronto Hotel
Sheraton Centre Toronto Hotel
Sheraton Centre Toronto Hotel
Ranked #38 of 119 hotels in Toronto
4.0 of 5 stars 1659 Reviews
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1,659 reviews from our community

What travellers say about this hotel
  • Cn tower(48)
  • City hall(45)
  • Great location(31)
  • Club level(23)
  • Very nice(23)
  • Fire alarm(21)
  • Valet parking(19)
  • Room service(17)
  • Queen street(15)
  • Friendly and helpful(15)
Traveller rating
    546
    652
    280
    121
    60
Only show reviews for Family (282) | Couples (503) | Business (383)
Date Rating
Toronto, Canada
Contributor
18 reviews 18 reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
“Great Location”
4 of 5 stars Reviewed 13 February 2012

We reserved a room on line at a good rate for one night.
The hotel is in a great location. Directly across from the city hall and next to the opera house.
Easy walking distance to Theatre District, restaurants and clubs.
Subway, streetcars, bus lines are practically at you door step.
Also connected to the vast undeground mall and walkway. Appreciated when the weather is inclement
Check-in was surprisingly fast considering there was a line up.
Room was what to be expected from the Sheraton chain. Free WI/FI would have been nice though !
We will defintely book again.

Room Tip: Try to get a north facing room to get a view of City Hall.
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  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Springfield, Missouri
Contributor
17 reviews 17 reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
“Great views”
4 of 5 stars Reviewed 9 February 2012

Try to get a city hall view, as this was fantastic during our stay. We could see much of the city and had fun watching the skaters on the public ice rink down below. The staff were helpful and friendly, with the concierge giving us some good restaurant recommendations. The location is great, we used starwood points and cash and got a fabulous deal. The room was comfy, though the heater seemed to have a hard time keeping up with the coolness of winter, we were never that uncomfortable, but i could envision some desiring it to be warmer. But the views were spectacular of the city, especially at night.

Room Tip: City Hall View
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  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria, BC
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
“This hotel needs some management that can take control of this place before it is to late.”
2 of 5 stars Reviewed 8 February 2012 via mobile
6
people found this review helpful

I stay a lot of hotels and this one takes the cake corrupt valets poor check in, one queen bed and I'm a gold member with Starwood. Never told me the restaurant was closed under repair never told me the the gym was closed. A total screw around from the minute I checked in the best part about is I'm still here. The Internet system is just the worst and the charge an arm and leg even to their so called best customers I will never stay here again and I will make it my mission tell as many people as I can about my shtiy experience.

  • Stayed February 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask jimVictoria_BC about Sheraton Centre Toronto Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony Dunn, General Manager at Sheraton Centre Toronto Hotel, responded to this review
15 February 2012
Dear Trip Advisor Member,

I am surprised and sorry that you were not aware of our renovations. We have a notice posted on our website and all guests booking receive (on their confirmation email) a notice about the fitness centre and Traders Bar and Grill. We are in the process of refreshing both areas. The fitness centre will soon be Sheraton Fitness Powered by Core Performance. It will have the top of the line equipment and will include fitness programs and diet plans that guests can customize and take with them when they leave. It should be something special. Traders is closed for a complete rebranding! It will become 'BnB' and will reopen in the spring! It is an exciting time here but change can definitely be met with discomfort sometimes. I am truly sorry that we did not communicate effectively enough this time.

Tony Dunn
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Contributor
14 reviews 14 reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
“Great location and friendly hotel for its size”
4 of 5 stars Reviewed 5 February 2012 via mobile
1
person found this review helpful

Sheraton centre is a large hotel in the middle of Toronto close to financial district and shopping and subway. Walking distance to the CN Tower and the Air Canada ice hockey centre - make this a mandatory inclusion for entertainment on and off the ice (last minute tickets if you go to the venue or there are scalpers with tickets outside). The rooms are ok and the hallways are a bit tired (I was on floor 7) but I had a large room with a great view of some older buildings and a public ice skating rink which was lovely to look out on. Lobby staff very friendly and helpful with directions and taxis.

  • Stayed February 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newmarket, Canada
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Sheraton a good home base for Toronto Activities”
4 of 5 stars Reviewed 2 February 2012
2
people found this review helpful

We booked two rooms at the Sheraton for our family and we were pleased with the decor, size of the room and the location to all of the downtown attractions. Plus the price was excellent!

Room Tip: ask for a view of nathan phillips sqaure
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  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask newmarket5 about Sheraton Centre Toronto Hotel
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Additional Information about Sheraton Centre Toronto Hotel

  • Sheraton Toronto
  • Sheridan Hotel Toronto
  • Toronto Sheraton
  • Sheraton Toronto Downtown
  • Sheraton Hotel Downtown Toronto
Address: 123 Queen Street West, Toronto, Ontario M5H 2M9, Canada
Price range (per night):* INR10,138 - 22,684

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