Stayed at the hotel for one night in a deluxe room. The room was nothing special, in need of an updating for sure. The lady at the front desk was rude and unhelpful. When we asked her where to park our vehicle and if there was any underground parking in the vicinity, she just gave us a flat no. We had park outside and either pay $20 or wake up at 6am to put more money into the parking machine. The washroom had a half-used roll of toilet paper and the water in the shower came out as a trickle, even turned on full-blast. The room we had was beside a staircase and you could constantly hear people walking up and down the stairs as well as hear people walking around in the rooms above. Check-out was at 11am, and when I called the front desk at 10am to ask for a later check-out, no one answered. I kept calling until finally, someone picked up at 10:50am only to tell me that yes, late check-out is available, but the fee was $25. Even for an extra 30-60 minutes! There are much cheaper hotels that always give you a late check-out if there is no one else checking in. And on the day that we were checking out, I'm sure there wasn't a stream of people waiting to check in to this hotel. Just giving us the proper customer service was all that was needed, but that was neglected. We will never return to this hotel, and will advise friends to avoid it as well.