My husband and I took advantage of their Valentine special rate which included the "royal club lounge, offering hors d'huevres and beverages incl in the price of $179.00 plus taxes. What a major diasppointment !! Our room on the so called club level was small and so dated for a Meridien property. Water damaged ceiling over top of the bed and in the shower it felt like there was no air to breathe we asked for a larger room with a King bed and were not helpful at all to change our room. The Lounge was a joke it opened at 5:30 for the buffet of horrible mini grilled cheese fingers, egg salad fingers, veggies and dip and pita wedges with hummus, beer and wine was included. What a disappointment for a landmark hotel of Toronto. We ate at the Consort Bar, well the service was terrible so slow. We bought a voucher for $55 from Travel zoo and Thanks God we did not pay full value for the meal or I would be just loosing my mind. We sat for 20 min until someone decided to notice us. Their food was very salty (roasted beet salad and mushroom pizza and beef short ribs) what an overall disappointment. I would never go there again or even suggest this property to my friends. Upon check out we wanted to pay by debit and they only except cash or cc, he directed us to the ATM machine around the corner which as a fee of $4.25 to withdraw money and was not working...another disappointment. The manager managed to take the parking off of $45.00 for our trouble????? Very nice but not good enough.
Room Tip: apparently I was told that all rooms on the Royal Club Floor are all the same size!!
we had room 10...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
21 February 2012
Dear valued guest:
Thank you for taking the time to share your experience with us and I sincerely apologize for the disappointing experience you encountered during your stay. We have maintained the utmost quality of our guest rooms through the years and although some of them may be perceived as dated, we have a planned renovation commencing soon to address any deficiencies. I am also sorry that we failed to meet your expectations at dining, both in the Consort Bar and the Club Lounge. Let me assure you that your experience does not represent the quality of food products we typically provide our guests. Your comments have been shared with the department heads concerned for further consideration. It is also my hope that you reconnect with us so that we may discuss your comments and feedback.
Once again, thank you for writing and I hope to have another opportunity to demonstrate our hospitality that will go beyond your expectations.
Sincerely,
Tim Reardon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC