I went there for a business purpose. The location of the hotel is good. Just opposite to the hotel is Canada's biggest mall (as read on Internet). The service, rooms, cleanliness, promptness of the staff is commendable. I stayed there for about 4-5 days.. The stay was pleasant. Surely recommend my friends to stay.

I stay here often on business travel. The rooms are always clean and the staff are always top-notch. The Yorkdale Mall is just across the street and offers many great restaurants and of course shopping. The subway station is in the mall providing access to downtown Toronto. The pool is nice and the gym is ok but I always find the gym hot and humid being so close to the pool. The rates are a bit high but you pay for the convenience of this hotel and the amenities that come with it.

I was assigned a room which was outdated,need to be mantenanced, and poor cleaning.

Housekeeping staff who looks old with some problem on her legs and very talkative and often imply me pay tips in advance cleaning the room and also asked me wrote good word to her star card that left me feeling uncomfortable. Not good for hotel apperence and impression to guests.
Overall, I am confused why your hotel staff behave like working in this manner. About your star card, which is key important for your staff? Or they can write it by themself for their benefit? Or push guests to write it for them? It is not good!

I stayed here for an entire month and the staff really made me feel at home. Good location with proximity to the mall and subway. The hotel restaurant is a bit overpriced but the food is great and as I mentioned before the service was top notch.