We're new immigrants to Canada. Our situation is "budget", at best. My wife found this place over the Net, and we booked it online via booking.com. For some personal reasons, we needed to change our booking dates. Booking.com refused saying that the hotel is fully occupied during the days we wanted to shift to. I called the hotel directly and talked with the front office rep who shifted my booking immediately. That was nice!
We arrived with 6 huge suitcases, 3 smaller cabin luggage, a stroller, and a few other smaller bags - we're migrating - all that we needed for 3 adults and one infant. It was a big shock for me when the floor manager told me that "I'm own my own" with my luggage. It was not what I had expected after a cross-Atlantic flight. But, then I realized that the suite rent is about the same as a 3 star hotels standard single room. They minimized the cost by having less people.
The suite itself was quite spacious (we received a free-of-additional-charge upgrade since the room we booked was not available). It was clean. Mind you, it was not very "new" - but clean. There were sufficient supply of amenities. Although, I felt that Internet service should have been complimentary.
Apparently guests get "one room service for each 5 days of stay"! But the cleaning staff were quite friendly and efficient.
Overall, I would say that if you're looking for hotel-class service, this is not the place. However, if you think of this as an apartment under a management service - it's quite good relative to the cost.
On a side note - the level, quality, and efficiency of the service you get is directly related to the person you talk to. Meaning -> If you don't get the required service from a specific staff, try talking to a different one and you may get better results!
