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Glen Grove at Yonge Street – reviews, photos

2.0 of 5
2837 Yonge Street, Toronto, Ontario M4N 2J6, Canada
Hotel amenities
Glen Grove at Yonge Street
Glen Grove at Yonge Street
Glen Grove at Yonge Street
Glen Grove at Yonge Street
Glen Grove at Yonge Street
Glen Grove at Yonge Street
3.0 of 5 stars 61 Reviews
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61 reviews from our community

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Date Rating
Toronto, Canada
1 review
“1st impressions of Canada”
3 of 5 stars Reviewed 10 March 2011

We're new immigrants to Canada. Our situation is "budget", at best. My wife found this place over the Net, and we booked it online via booking.com. For some personal reasons, we needed to change our booking dates. Booking.com refused saying that the hotel is fully occupied during the days we wanted to shift to. I called the hotel directly and talked with the front office rep who shifted my booking immediately. That was nice!

We arrived with 6 huge suitcases, 3 smaller cabin luggage, a stroller, and a few other smaller bags - we're migrating - all that we needed for 3 adults and one infant. It was a big shock for me when the floor manager told me that "I'm own my own" with my luggage. It was not what I had expected after a cross-Atlantic flight. But, then I realized that the suite rent is about the same as a 3 star hotels standard single room. They minimized the cost by having less people.

The suite itself was quite spacious (we received a free-of-additional-charge upgrade since the room we booked was not available). It was clean. Mind you, it was not very "new" - but clean. There were sufficient supply of amenities. Although, I felt that Internet service should have been complimentary.

Apparently guests get "one room service for each 5 days of stay"! But the cleaning staff were quite friendly and efficient.

Overall, I would say that if you're looking for hotel-class service, this is not the place. However, if you think of this as an apartment under a management service - it's quite good relative to the cost.

On a side note - the level, quality, and efficiency of the service you get is directly related to the person you talk to. Meaning -> If you don't get the required service from a specific staff, try talking to a different one and you may get better results!

  • Stayed March 2011, travelled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Majumder about Glen Grove at Yonge Street
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glengrove, General Manager at Glen Grove at Yonge Street, responded to this review
26 April 2011
Dear Mr. Majumdar,

Thank you for taking the time to write a review of our property. I would like to first convey my appreciation that you saw our property for what it really is - A family friendly furnished apartment property, rather than a commercial grade hotel with hotel style amenities.

We're happy we were able to assist you with your dates and of course, upgrade you to a larger suite. We offer weekly room service, although towel service is available twice a week.

That said, we do try and do the best we can, should our guests have specific requirements.

Once again, thank you for your comments. We sincerely appreciate them.

Brian Pereira
General Manager
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Toronto, Canada
1 review
“Perfection in the heart of the city”
5 of 5 stars Reviewed 3 March 2011

I have recently had the opportunity to stay at the Glen Grove Suites in North Toronto...

Where do I begin? I arrived 2 weeks ago, fresh from moving out of a large home, cramming my worldly possessions and loved artifacts into storage, and with exhaustion, a few bags and treasured photos of my children I arrived on the door step of Glen Grove.

From the moment I arrived, every attention to detail was taken care of. Efficiency just isn't a big enough word for the staff at the Glen Grove. The check in was seamless, I was treated with respect and kindness...So off to my room...the building holds a Hollywood glamour and you instantly get the feeling there have been many wonderful stories created here. There is no clamoring of crowds like a large hotel, just a quaint, quiet aura. As you ride up the antique elevator, you are aware you have arrived somewhere unique....the rooms are adorned with beautiful finishes and my room happened to have a spectacular view...so it is no surprise when you wake up the next day that there is a gently knock and you are greeted with a team of warm and engaging personnel ready to meet all of your needs. They usher in, change you sheets and actually treat you like a person...this is a different kind of housekeeping, they are part of a family and over time you become a part of that too...

This is a place you call home.....so if you are looking for a place to stay that is not a large hotel, but a place that makes you feel at home,,,this is where you belong.....it is a historical gem, run by people that cater to your need for serenity...

  • Stayed March 2011, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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Ask karengouletmccarthy about Glen Grove at Yonge Street
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glengrove, General Manager at Glen Grove at Yonge Street, responded to this review
26 April 2011
Hi Karen,

What a wonderful review! Thank you so much.

You're absolutely right about the fact that this isn't just a regular hotel. There's a lot of history here and the fact that it doesn't mirror a commercial hotel enterprise is the thing our guests love the most. It's an older building, but certainly has its own unique charm.

Our housekeeping staff are one of our best assets and they've all be with us for several years; So yes, they do feel like family to us.

We have worked very hard over the last year to improve ourselves, the amenities and the service levels. And feedback like this is very encouraging.

Thank you so much. We all look forward to seeing you again.

Brian Pereira
General Manager
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Saudi Arabia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Our stay was great at the Glen Grove Suites in Toronto.”
5 of 5 stars Reviewed 25 February 2011

Last summer, my wife and I stay at the Glen Grove Suites at 2837 Yonge Street in Toronto. We live in Saudi Arabia and every summer, we vacation in Nova Scotia, Canada. Before taking the long return flight to the Middle East at the end of our vacation, we stopover in Toronto usually for a week. Last summer, for the first time, we stayed the Glen Grove Suites and we have no regrets about doing so.

We stayed in a studio suite with a kitchenette, dining area, double bed and bathroom. It was on the first floor near the reception area and the main door. It was a good choice because my wife has some mobility problems. The room was nice and the bed was comfortable. I don’t think there is a pool and we can’t comment on the quality of the TV and the cable options available because my wife and I spent most of our time in Toronto sightseeing, walking, taking the subway, and riding the buses.
This is not a secluded location. The hotel is in great location. A Metro supermarket is within distance, TTA (Toronto Transit Authority) buses stop nearby and the Lawrence and Yonge Subway station is also near. Everything is within walking distance. Restaurants and a public library near and a drugstore is not too far if you don’t mind walking (or you can take the bus). There isn’t a restaurant in the hotel but, as I wrote above, many restaurants are within distance so this is not a major problem. In the morning, the hotel offers, in the lobby, some breakfast amenities like coffee and tea. If they offer anything else, I simply can’t remember. There is a laundromat on premises in the basement accessible by the very quaint elevator.

I don’t drive in Toronto so we got a taxi from the Toronto International Airport to the Glenn Grove Suites. Because we were traveling with four large suitcases, we took an airport van to the hotel. We did our research before arriving in Toronto and the driver requested, if I remember correctly, $62.00, which is, I think, the official fare. The hotel very nicely arranged our taxi back to the airport and that went without incident. I should stress to the reader, that when it comes to taxis to and from the Airport in Toronto, it is always best to know posted rates in advance. This avoids any chance of misunderstanding between you and your driver.

We found the staff at the hotel all very nice and courteous and the General Manager at the hotel, Mr. Brian Pereira, was extremely nice. If I had any needs (like an extra towel or pillow for example), the staff were quite timely in handling all requests. Finally, the room was cleaned very nicely.

Our stay was great at the Glen Grove Suites in Toronto and we would recommend this hotel to anyone planning to visit and stay any length of time in Toronto.

  • Stayed September 2010, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Triprajul about Glen Grove at Yonge Street
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glengrove, General Manager at Glen Grove at Yonge Street, responded to this review
29 April 2011
Dear Guest,

Thank you for such a wonderful review of our property and the area around it. We appreciate your warm comments and sincerely hope you return so we could welcome you back to the Glengrove.

Warm regards,

Brian Pereira
General Manager
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Toronto, Canada
1 review
“Great Hotel”
4 of 5 stars Reviewed 18 January 2011

This review is for Glen Grove Suites @2837 Yonge St. Toronto.
We found everything great and staff very pleasent. However there is a couple of things that may be improved upon. 1) the sink taps in the bathroom run very slow, almost a dribble. The shower is fine. 2) The kitchen cold water was not very cold.

All together it was a great experience.

Thanks
Bob & Ken room 304

  • Stayed October 2010, travelled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask SeniorBob36 about Glen Grove at Yonge Street
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glengrove, General Manager at Glen Grove at Yonge Street, responded to this review
26 April 2011
Hi Bob and Ken,

Thank you for the honest and sincere review of our property. We value such feedback as it helps us improve our amenities. We're glad you liked our staff. They really are a friendly lot.

Your comments about the sink taps has been noted and we are looking into it to get it fixed.

Once again, thanks and we look forward to welcoming you to the Glengrove.

Brian Pereira
General Manager
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vancouver
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“rude service, terrible pillows, dirty rooms”
2 of 5 stars Reviewed 4 January 2011
1
person found this review helpful

I stayed in a 2 bedroom 'suite' with 5 other friends over new year's eve. I am normally a backpacker traveler and am used to living in no frills budget accommodation, but the apartment and experience we stayed in was worse than many of my hostel experiences. At $225/night we were expecting at least decent service and a good night's sleep, but we got neither. We had booked the room for 6 people (2 slept on the sofa pull-out) but were not given enough towels or pillows to sleep on. When we called reception, the overnight desk staff was extremely rude to us on the phone and said we would have to wait half an hour to obtain the items. We said we would come down and get it ourselves as we wanted to sleep, but then he decided to bring them up himself. We let him in and he said "How many of you are there?", I answered 6, and he said "well you are not to make any noise". We were not making any noise and we were going to bed (which is why we wanted the pillows in the first place) and did not appreciate being talked to like schoolchildren.

The pillows were so old and rotten that I ended up sleeping with jackets and sweaters underneath so it actually felt like a pillow. The walls were smeared with suspicious looking substances and some of the towels were stained with said substances. This place tries to pass itself off as 'quaint' but I'm sorry, the last time I checked the dictionary, dirty and unsanitary did not come up under 'quaint'.

It is an OK location but a good 15-20 minutes by subway from downtown. Yonge St is one of the biggest streets in the world so simply saying that being on Yonge St = good location does not fly. Management should not be charging such a high amount of money for such a dump. DO NOT STAY HERE.

  • Stayed December 2010, travelled with friends
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask johnson85 about Glen Grove at Yonge Street
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glengrove, General Manager at Glen Grove at Yonge Street, responded to this review
14 February 2011
It is the policy of most hotels/apartments to advise a guest or guests to keep the noise down when they receive a complaint from an adjoining suite about the noise level.

After your request for a pillow, our Front Desk staff advised that he would be up shortly. Upon delivering the pillow he also noticed that the noise level was high and asked if you could please keep the noise down, which you agreed to. During the New Year’s period guest/s do have a tendency to party in their suites but it is our policy to have the guest sign a “no party statement” upon check in, which you did .

It is interesting that you mention that you paid $225/night when in fact you only paid $149/nt for a 2 bedroom apartment which had 6 guests, only registered for 1 and stayed for 2nts.

It is unfortunate that we did not meet your expectations.
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Additional Information about Glen Grove at Yonge Street

2837 Yonge Street, Toronto, Ontario M4N 2J6, Canada
Price range (per night):* INR5,545 - 7,169

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