I found this hotel through various websites and booked it blindly. The accomodation wasn't cheap and cost quite a bit for the 2 weeks I stayed there (i'm sure you could book an upmarket hotel for the same price). However, saying this the personal service we recieved was second to none. It was brilliant - the staff were so attentative to our needs and always could answer our questions when we had them. The service was very personal and the staff make this hotel very special. The rooms were very clean, well looked after and we were also upgraded when we arrived as the hotel wasnt totally full. It was very quiet here and very relaxing. Breakfast was fantastic and all needs were met.
Yes the area is not the best, but you are within the very centre of downtown toronto and this area does come with beggars and its fair share of unusual people. This is of no fault of the hotel and is a general observation of the more affluent areas of Toronto. If you don't want to deal with this then you'll have to stay further out of downtown Toronto as you'd get this problem anywhere.
Other points of interest:
*The hotel will arrange tours to Niagara and other venues around Toronto. They will also arrange any taxis you may need.
*Walking to the Eaton Centre will take approximately 15 mins if strolling slowly! The hotel is pretty much central for everything.
