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BEST WESTERN PLUS Roehampton Hotel & Suites – reviews, photos

3.0 of 5
808 Mount Pleasant Road, Toronto, Ontario M4P 2L2, Canada
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BEST WESTERN PLUS Roehampton Hotel & Suites
BEST WESTERN PLUS Roehampton Hotel & Suites
BEST WESTERN PLUS Roehampton Hotel & Suites
BEST WESTERN PLUS Roehampton Hotel & Suites
BEST WESTERN PLUS Roehampton Hotel & Suites
BEST WESTERN PLUS Roehampton Hotel & Suites
Ranked #64 of 119 hotels in Toronto
3.5 of 5 stars 75 Reviews
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75 reviews from our community

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Traveller rating
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Date Rating
Ottawa
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“Glad I only stayed one night”
2 of 5 stars Reviewed 8 January 2012
1
person found this review helpful

Good points: Clean room; seemingly new, comfortable bed; my request for a quiet room was accommodated.
Bad points: Dreadful, surly service when I checked in in the early evening, both front desk and doorman; when I returned to the hotel around 1 AM, my key card wouldn’t work; when I brought it to the desk, I received a lecture from the night clerk on how to store key cards; I look old enough for the clerk to have assumed that this was not my first hotel stay; morning desk service was only marginally better. Besides the bed, the other furnishings looked worn. Location is not close to main attractions, but it served the purpose of my visit; entranceway is narrow, peculiarly located beside the hotel and almost invisible from the street; three Toronto friends had trouble finding it.

  • Stayed December 2011, travelled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Supun Wickramasinghe, General Manager at BEST WESTERN PLUS Roehampton Hotel & Suites, responded to this review
30 January 2012
Thank you for taking the time to comment on your recent stay. We are pleased to hear that we were able to accommodate your request. Your positive comments regarding the cleanliness of room is much appreciated. I am very disappointed to hear that you had an unpleasant experience with our front desk guest service agent and would like to apologize for the inconvenience caused. I really appreciate that you brought this matter to our attention and will address the matter accordingly. Once again, I thank you very much for your feedback and we look forward to welcome you again.
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canada
Contributor
16 reviews 16 reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Good For A One Night Stay”
3 of 5 stars Reviewed 23 December 2011

Stayed here with my family just for one night. Didn't know had to pay 14.00 for parking, the heat in the room didn't warm up the room but instead made a loud noise that was hard to sleep with, and the breakfast was dissapointing to say the least. There were also pistachio nut shells on the bathroom counter when we arrived, and some garbage on the floor around the beds. If I were to stay in a hotel in toronto again, I don't think I would pick this one.

  • Stayed December 2011, travelled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Supun Wickramasinghe, General Manager at BEST WESTERN PLUS Roehampton Hotel & Suites, responded to this review
30 January 2012
I am sorry to read about your stay and would like to thank you for taking the time to give us your feedback. I have forwarded your experience to our Housekeeping Manager to discuss with his team to ensure that the cleanliness issues are addressed and a similar experience is not encountered in the future. I can assure you that we continuously strive to provide the highest levels of service to our Guests at all times, and am truly sorry that we were unable to meet your expectations. I would be grateful if you give us another opportunity to welcome you and your family back in the future.
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Chesterfield, VA
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Nice staff, good location, great place for smokers”
3 of 5 stars Reviewed 24 November 2011
1
person found this review helpful

Just spent four nights at the Best Western. The hotel is convenient to local shops and restaurants. The staff are nice and accommodating. The linens are nice, and the beds are sleep-able. The rooms, while a good size, seem a bit run down. For example, the wallpaper was coming loose at several seems and there was a cigarette hole burned into the desk chair. I had requested a non-smoking room (reserved 6 weeks before my stay), and was, in fact, given a smoking room. I was told that there were no non-smoking rooms left in the establishment. A colleague I was traveling with is a heavy smoker and she expressed great appreciation for the opportunity to stay indoors and smoke in bed. For me, the main reason to stay in this hotel again is the convenience and the fact that there are few other hotels in this area. The smoking situation is troubling as I do not smoke and the hotel seems to be a smokers' paradise. And oh yes, there is free wi-fi (very nice) and a business center for printing documents (no charge). Their restaurant was a bit shaky (hardly anyone eating there) so, to be avoided.

Room Tip: Verify that room is non-smoking and take a look before unpacking to avoid surprises.
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  • Stayed November 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Top Contributor
55 reviews 55 reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
“Great stay”
5 of 5 stars Reviewed 27 October 2011

I stayed here after a wedding at the Capitol Theatre and would highly recommende it for anyone else doing the same - it is (I think) the hotel nearest the theatre. The rooms are big - much bigger than I expected - the hotel is clean and the service friendly.

  • Stayed October 2011, travelled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Supun Wickramasinghe, General Manager at BEST WESTERN PLUS Roehampton Hotel & Suites, responded to this review
11 November 2011
Thank you for your compliments in regards to our services and cleanliness of the hotel. Our team always goes above and beyond to fulfill guests needs. We are happy to know that you found our location convenient, thank you for your recommendation. We hope you choose to stay with us again in the future
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Oxford, United Kingdom
Contributor
14 reviews 14 reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Everything you need for a city centre hotel”
4 of 5 stars Reviewed 19 October 2011

Stayed her for one night on the 14th October for a Wedding that was taking place near Eglinton, I don't often stay in Toronto 'Downton' hotels but found this experience enjoyable.
The Staff were very helpful and friendly, with the great north american customer service. They were able to order taxi's for us to the wedding service, very quick and efficiently.

Each room was quiet big- with 2 double beds in each, and coffee making facilities- however there was no kettle and being English, I struggled to make a cup of tea in a coffee maker.

Didn't get breakfast here, but did have a look at it and it didn't look that great for $12- much nicer places you can go for brunch in and around Toronto. There is a 2nd cup at the corner of Eglinton too, which can give you a great coffee fix in the morning.

  • Stayed October 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Supun Wickramasinghe, General Manager at BEST WESTERN PLUS Roehampton Hotel & Suites, responded to this review
11 November 2011
Thank you for your comments. We are pleased to hear that you had a pleasant experience with us and your stay was comfortable. As a tea drinker I can certainly understand your point, and for your next visit please note that we do provide kettles to our guests upon request.

We look forward to having you stay with us again in the future.
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Additional Information about BEST WESTERN PLUS Roehampton Hotel & Suites

  • Best Western Roehampton Hotel
  • Best Western Toronto
  • Toronto Best Western
Address: 808 Mount Pleasant Road, Toronto, Ontario M4P 2L2, Canada
Price range (per night):* INR7,785 - 10,922

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BEST WESTERN PLUS Roehampton Hotel & Suites
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