A few years ago, I went to this hotel and the service was terrible. I stayed away because of it. But I recently returned, reluctantly, because I was attending a function and it was just so convenient to stay in the same location. I am glad I did. The service this time was great. The check in lines were very long because so many people were attending the same event but they processed us quickly and had someone making sure everyone in line was ok. The rooms look the same as they did a few years back although a bit warn in some places. But the room is a good size, the TV is nice, the view is great, the room was VERY quiet and the beds were comfortable. The shower was not as warm as I like it in the morning, but it was manageable. We did not eat at the hotel but we did try their specialty Martini in Azure and it is fantastic (and I am not a big martini drinker) although the price is not for the faint of heart!. I usually use valet parking but decided to self park this time. It was really simple and a lot less expensive. Unless you are carrying a lot (we could only find stairs to get to the hotel), I would recommend the self park. Rarely do I change my mind on a location, but this hotel is now back in my good books.

We booked one night's getaway at this hotel and found it to be very nice. Right downtown (only steps from Union Station - GO Transit and TTC)...in my opinion the rooms were modern and well kept, staff were very pleasant and accomodating. I will stay here again.

Nice hotel....can walk to anything in the downtown area or to the ferry to the Island.....all the amenities and right in the middle of the restaurant/bar area.....close to the train and subway for ease of travel

This hotel didn't double book the credit card this time, (it has twice before)...and the restaurant was atrocious again! We have an annual convention at the MCC every January, where at least 75 of us end up after dinner for some drinks and to catch up. As per usual, the bar Azure was understaffed....over priced, and completely disorganized. A line-up of us waited (and I timed it on the TV) 25 minutes for a drink.

The only reason I stay there is because generally I don't book it, I just end up staying with a colleague that books. The only good thing out of this trip, is that the valet was only 10 minutes, not it's regular 20, AND for the the first time again, we didn't get double billed for it.

The shower in our room ONLY had freezing cold water, or scalding hot water. When we told the staff, they said "Oh. That's too bad."

I highly recommend you stay elsewhere and pay the small cab fare to get to the Convention Centre if that's why you would book at the InterContinental.