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Renaissance Toronto Downtown Hotel – reviews, photos

4.0 of 5
1 Blue Jays Way, Toronto, Ontario M5V 1J4, Canada
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Renaissance Toronto Downtown Hotel
Ranked #26 of 119 hotels in Toronto
4.0 of 5 stars 416 Reviews
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416 reviews from our community

What travellers say about this hotel
  • Cn tower(31)
  • Rogers Centre(11)
  • Rogers center(9)
  • Pool area(8)
  • Blue Jays(7)
  • Very nice(5)
  • Valet parking(5)
  • Very clean(5)
  • King size bed(4)
  • Front desk staff(4)
Traveller rating
    147
    154
    76
    28
    11
Only show reviews for Family (85) | Couples (118) | Business (83)
Date Rating
Toronto, Canada
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
29 helpful votes 29 helpful votes
“Overall and okay stay...but likely won't come again unless we may watch a game from our rooms”
3 of 5 stars Reviewed 12 February 2012

The hotel is pretty outdated. For a 4 star hotel it really reminds me of a Howard Johnson, but a lot cleaner perhaps. We got the room through hotwire, which in our past experience when we picked a 4 star hotel, they land us a room at the Intercontinental. Instead this time, we got a room at the Renaissance that faces the stadium but there's no show going on. O well, tough luck, but still a pretty good buy perhaps. Throughout the afternoon and into the evening, you can hear noises going around in the stadium. The noise wasn't that bothersome - although you can hear it - and after leaving the hotel around 8:30 pm for dinner and coming back at 11 pm, the noise at the stadium is over. However, people walking around the hallways were horrendously insensitive to the guests who are resting! Every few hours we're awakened by groups talking in the hallway as they're walking towards their rooms, and then there's other guests opening their doors shouting and swearing at them to be quiet (I'd be irritated about the swearing if I have a child with me). There's a sign right at the elevator reminding people to be quiet but I guess not many people read that sign.

The room is relatively spacious. There's a bathroom and bedroom section with it's own TV, and then you can go upstairs to the study/lounging section with another TV, which faces the stadium. It would be nice to have that room to watch a show/game. It's relatively clean, but you can see that it's dated as there's some wear and tear in the wallpaper, rusting around the mirror, as well as a tiny graffiti in the bathroom that the staff ignored. But for the price we paid for it, I guess I couldn't complain too much as we got it through hotwire so it's relatively inexpensive. They provide Aveda products as your shower products, so that was very very nice. There's also a Keurig at the "bar", which is kinda nice, but they gave you only 2 k cups....I've been in other hotels that provide you with a huge bunch of selection. It also would've been nice if they just gave us one small bottle of water that's complementary, which I think is pretty standard in other 4 star hotels, but no luck here.

Overall an okay stay, but I won't really come again unless it's for an amazing price and there's no other $ comparable hotels available. I would probably consider it if there's an amazing game going on though.

Overall,

  • Stayed February 2012, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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See 3 more reviews by PrincessPrima for Toronto
Ask PrincessPrima about Renaissance Toronto Downtown Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RenaissanceTO, Director of Rooms at Renaissance Toronto Downtown Hotel, responded to this review
13 February 2012
Dear PrincessPrima,
Thank you for your feedback from your recent stay at our hotel. I apologize that your stay fell short of your expectations.
Our stadium rooms are unique and fabulous for sure during events. On days when there are no events being hosted in Rogers Centre, they are featured at the same price as a city view room. As they are on the interior of the building, these rooms are popular for those preferring quiet and less light. I prefer to have the natural light that a city view offers. In any case, there is always an option for our guests. With knowledge of these preferences at check in, our team is better able to meet your needs.
Unfortunately, we cannot control the noise of all of our guests while they travel in the hallways. We have put up signage as a deterrent and a reminder to our guests that there are others on the guest floors around them. We always respond to any noise concerns as they are brought to our attention and we have security onsite to look out for potential noise at all times in the night.
Again, thank you for your feedback. It is very much appreciated. I do hope that you will re-consider and give us another opportunity to show you that we are capable of exceeding your expectations.
Regards,
Andrea Copeland
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Toronto, Canada
Contributor
20 reviews 20 reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“With Some Negatives, Overall Good Stay”
4 of 5 stars Reviewed 9 February 2012
2
people found this review helpful

Here is the thing with this particular hotel. It was overall a fantastic stay for me. However there are some things worth mentioning.

To start off with the negative, the hotel is part of the Skydome stadium, which sounds really cool in theory. In reality, it creates some issues. Since the building is stadium first, the hotel rooms are mostly very oddly configured. The hall ways are extremely long, with two sets of elevator on one side of the hall. If you have difficulties walking or simply don't want to, be sure to request a room closer to the elevator. All the stadium facing rooms are two stories suites, be sure to ask if the skydome is open during your stay, because if it is not, then you are just gonna feel like it's night time all the time. Although the location has gone through renovations recently, it is still a pretty old hotel. There are many things that give it away, dated wall paper, bathroom decor, room doors just to name a few. But that doesn't take away from the comfort level. The hotel does come with a very extensive, probably the best I've ever seen, gym facility. The only problem is getting there. One has to go through the lobby, take another elevator ride to the lower convention level, walk through the hallway. Feels like an exercise just to get there. Parking is a bit odd, you have to drive to the other side of the sky dome to get in. The location of the hotel is okay, although it is not right on the subway line, you are next door to CN tower and steps from the lake.

Some definite positive points, the hotel staffs were very friendly. We had breakfast at the hotel, and it was delicious! The rooms are very much sound proof, we had a very good night sleep.

Overall, I would recommend this hotel. However, do keep in mind you are not getting the full renaissance experience. Having said that, if it is on a good deal, I would stay here any days.

  • Stayed February 2012, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask McBerr about Renaissance Toronto Downtown Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunderland, Ontario, Canada
2 reviews
“Booked as a gift!”
5 of 5 stars Reviewed 31 January 2012

I have booked this hotel for 5 years in a row, for Monster Jam weekend. We gave this as a gift to our 2 young grandsons then they were 5 and 4, from different families and had tickets to see Monster Jam and we got them a cityview room each to go with it, so thier parents didn't have to drive them home late at night since they live 90 mins away. It went over so well parents and kids had so much fun that they asked again to go the next year, so we talked to the parents and gave them a stadium view room as a family gift, since one of the families had a new baby our 3rd grandson. The tradition continued we added the our son and his family, to our 2 daughters and thier families, so the total attending this year in 3 rooms (son and family, daughter and family, daughter and family) was 13. Six adults and 5 grandsons and 2 grandaughters. This is as good a review as you will ever get, it started a tradition because of good quality service, wonderful treatment by the staff, some of who remember them year to year its been going on so long, great amenities, wonderful pool, amazing rooms and beds, with attention to details when travelling with kids. This year the reviews from all were the best year ever, with upgrades in thier rooms and the friendly family feeling they left with. From the valet parking to the help from the conceirge, front desk, porters, the convenience of the wonderful restaraunt, everyone was wonderful, everything was great according to the kids as well as the adults, the request is in already for a return trip next year as thier gift from us for christmas this year. Makes shopping a little easier for this set of grandparents! Thier smiles and rave reviews make it worth it. Some year we will have to join them to see what all the fuss is about. A special thanks to Andrea Copeland, Director of Rooms who is wonderful if you need help booking multiple rooms with multiple needs for multiple families. They will be returning, with the help of Renaissance Toronto Downtown we have started and continued a Christmas Family Tradition, and you can't get better then that.

Room Tip: If you want a refrigerator and microwave, book them early, they do there best to accomodate everyone...
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  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Glenda B about Renaissance Toronto Downtown Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winnipeg, Canada
Contributor
19 reviews 19 reviews
Reviews in 15 cities Reviews in 15 cities
29 helpful votes 29 helpful votes
“Ok but dated”
3 of 5 stars Reviewed 31 January 2012

Room was large but be sure to ask to be away from elevator as it is noisy. Bed comfortable but decor of room is boring. This hotel is functional but don't expect anything very upscale. Aveda products and Keurig machine in room nice touch.

Weird layout around elevators. Four elevators but when you get off on floor, there is a wall between elevator 2 and 3 meaning you have to walk in two different directions to get to your room depending on which elevator you get on. Rather confusing until you figure it out.

Food was excellent though. We had two days of meeting with catered food. Salads and entrees were all very tasty. Desserts rather ordinary though as meeting. Ate in restaurant and not only was main dishes good, so were the desserts. Our table had one of each!

I would stay here again for the right price.

Room Tip: Ask for room away from elevator.
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  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask dj_canada about Renaissance Toronto Downtown Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kingston
1 review
“Not a four star”
3 of 5 stars Reviewed 29 January 2012

This is not a four-star hotel. Sorry. Hallways are dim, dark and concrete. ("Unique", I suppose is another way to describe them.) Lobby and check-in is very basic and standard. No assistance with luggage was offered. The elevators took forever, which didn't even make sense - there are not that many floors.

Our room had some superficial upgrades - new carpet and bed for example - but infrastructure was average at best. The air circulation had a distinct and unusual odour, the bathroom sink had multiple cracks, there were gaps undereath and around the room door.

Unfortunately we were there when a huge slo-pitch ball tournament was taking place and rather than putting "other" guests together, we were interspersed with the teams. There was loud partying in the hall late (2:00am) into the night and the hotel did nothing to stop it. If you are going to accept groups of this size, which I understand, you must pay for a a security guard or two to maintain the peace - so to speak. There were also dozens of cigarette butts in the stairway the next morning.

The electronic check out on the television was very efficient and fast, which was great because we just wanted to get out of there.

Wonderful location for a reasonably-priced three-star hotel with large rooms. If you want a four-star hotel, do not stay here.

  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask travelhappy456 about Renaissance Toronto Downtown Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RenaissanceTO, Director of Rooms at Renaissance Toronto Downtown Hotel, responded to this review
31 January 2012
Dear Travelhappy456,

Thank you for taking the time to write about your stay. Feedback is always welcome and valuable in our continued efforts to upgrade areas where attention is needed. I encourage you to contact me with your room assignment so that I can immediately address the vanity in the room.

It is true. Our hotel is unique; from our hallways, to the layout of our rooms, to the annual events that we welcome throughout the year. This is all part of being attached to a stadium. There is never a dull moment.

That being said, we do communicate our events on our reservation sites and recognize that not all visitors to our hotel will be attending a scheduled event in the Rogers Centre. We do our best to separate guests based on their purpose for travel. The configuration of the hotel and the layout of the variety of room types can make room assignments a challenge. I will always recommend that an upcoming visitor call the hotel in advance if they are concerned about their room assignment.

We try to ensure that all of our guests have a comfortable and enjoyable stay by hiring extra security to guide traffic and to minimize noise. Slo-Pitch was not an exception. Even with added manpower, all areas of the hotel cannot be covered at once. Security is dispatched to areas where noise may be a concern. Otherwise they will cover off entrance points to ensure that only guests have hotel access during off hours.

We apologize that your stay did not measure up to your expectations. That is never our intention. Your feedback is of great value. We appreciate you taking the time to share your experience.

Regards,
Andrea Copeland
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Additional Information about Renaissance Toronto Downtown Hotel

  • Renaissance Toronto
  • Toronto Renaissance
Address: 1 Blue Jays Way, Toronto, Ontario M5V 1J4, Canada
Price range (per night):* INR10,306 - 30,469

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