I have stayed at this hotel six or seven times while in the GTA on business. The location of the hotel is very good, and the covered parking is nice in the winter. The decor is similar to other Indigo hotels (hardwood floors, open shower, white desk chair).

This particular hotel has service issues - occasionally there have been missing towels and soap in the rooms, or something was missed when the room was cleaned up. Probably just training issues with new housekeeping staff, but if this is the case they need to up their supervision.

On a somewhat picky note, the staff at the front desk have been ambivalent, at best, as to new guests checking in. Not a huge deal, but if you like to be warmly greeted when you get to a new hotel, this is not the place for you.

The building is old, and very oddly designed. Someone posted that the top five floors were removed at one point due to air traffic at Pearson. This actually makes sense, as the building is odd looking and to get to the top to floors requires two elevators, even though there are only five or six floors. It is also very unattractive from the outside, but clean inside. The rooms are surprisingly quiet considering that airplanes are coming directly over the building and not very far above it.

Overall a very average hotel at best. If you are Priority Club Platinum they will reduce parking to $5.00 / night, but they will NOT do this automatically - you have to ask.

We are staying here again on Feb,2 we have stayed here since 2006 , and never have had a issue as a couple or a group of 20.

We stayed here with a park and fly booking mid January. The hotel is clean and very simple furnishings. The only issue was the person who opened the restuarant. This staff member just pushed open the door and turned and went back inside without saying anything. No other issues.

Booked Indigo for Jan13th thru the hotline for the park and fly. It was critical for us to leave the hotel at 3;00am and the reservation person knew this since we had a 6:15 flight. We go to check in and try to book the shuttle and it only runs 22 hours a day-stops between 2-4 FYI the 4am was booked already.
The front desk was pretty good about getting us into another Holiday inn at 600 Dixon rd but it was a bad start to our vacation. The front desk was aware that this reservation error was happening.

I also checked with our Credit card Co.to make sure Indigo did not bill us after we had moved. They could not tell if a credit had been applied so I checked tonight Jan 23 and the credit never went thru. Indigo billed me for a night I did not stay.
I called Indigo tonight and they agree to credit it and I now have to give it a couple of days.
I also called Hoilday Inn and complained since this appears to be a great opportunity for indigo to over charge etc.

FYI: Tom at customer care (1800 #) worked with me on this and he was great to deal with-