I stayed in a standard room with two queens for two nights with family, including two small children. We loved the pool area, which we had to ourselves both nights. The kids had a blast there and I liked that we could regulate the music in the room too. Staff was very friendly from the valet, to the check-in, to just passing in the halls. On our first night, we went for a walk and upon return the front desk manager offered us four large cookies at no cost, which was a nice touch. Rooms are very clean and updated ... however, and this was the only drawback, the beds were not overly comfortable and we woke up a bit stiff and not well slept both nights. It was very quiet, so no noise issues. The location relative to family-type restaurants is not the greatest - it is the nightclub area of town - but you only need to go two blocks to hit restaurants like Milestones, Jack Astors, Alice Fazoolis, Cora's breakfasts ... etc. Overall, we will return to Hilton Garden Inns!
Room Tip: Room at end of hall, far from elevators, may be why we had a quiet experience - plus the Tuesday/Wed...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
8 January 2012
Dear wjtlet:
Thank you for your response here and really glad to see that you enjoyed your stay. The daily, fresh-baked cookies are the best aren't they?!
As far as the bed comfort - really sorry to hear that you were not fully rested aftet your night's sleep. Our Garden Sleep System is unique to HGI's and the firmness/softness is self-controllable and the dial is on each side of the bed - I'm hoping you were advised of that at check in!
Come back and visit us again soon!
Regards,
Sally Ifill, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC